Tatyana Dowell
Chesapeake
Summary
Healthcare professional with experience in administrative operations, employee onboarding, and process improvement. Pursuing a Master of Science in Industrial Organizational Psychology to build skills in organizational effectiveness and workplace performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
ICM Authorization Coordinator
Sentara Healthcare
Norfolk
07.2024 - Current
- Coordinate post-acute care referrals and prior authorizations, ensuring timely patient transitions and adherence to compliance standards.
- Maintain and audit workforce and patient data in EPIC, supporting accuracy, reporting, and policy compliance.
- Compile and analyze workforce performance data to support departmental quality and productivity initiatives.
- Facilitate onboarding and orientation for new hires, improving employee engagement and retention within the department.
- Serve as liaison between leadership and staff, streamlining communication and internal processes to enhance team efficiency.
- Assist in developing ICM workflows that increased departmental operational efficiency.
ICM Administrative Assistant
Sentara Healthcare
Norfolk
04.2024 - 07.2024
- Provided, organized, and coordinated comprehensive administrative support to the ICM Manager and interdisciplinary team to ensure smooth daily operations.
- Documented and verified DMAS information and Medicare discharge forms (IM/IMM) via EPIC.
- Audited and reviewed LTSS screening paperwork ensuring compliance with organizational policies.
- Prepared and analyzed discharge disposition audits and coordinated special departmental projects.
Communications Assistant II
Sentara Healthcare
Norfolk
09.2023 - 07.2024
- Participated in emergency preparedness meetings.
- Coordinated and distributed emergency response updates via Microsoft Teams.
- Operated, monitored and managed emergency switchboard systems.
- Assisted, supported, and guided new employees during onboarding to ensure smooth integration and role readiness.
- Delivered, managed, and resolved client inquiries, providing high-quality support and maintaining positive relationships.
Patient Care Technician
Sentara Healthcare
Norfolk
01.2019 - 09.2023
- Administered direct patient care, working alongside healthcare professionals to maintain and enhance high standards of clinical service.
- Monitored, recorded, and reported vital signs; assisted with examinations, treatments, and medication administration to ensure optimal patient outcomes.
- Managed and documented patient admissions, discharges, and records in compliance with organizational policies and procedures.
- Prepared, reviewed, and verified patient charts and admission documentation to ensure accuracy and readiness for clinical use.
Education
Bachelor of Arts - Psychology
Norfolk State University
Norfolk, VA12.2025
Associate of Science - Social Sciences
Tidewater Community College
Chesapeake, VA12.2023
Master of Science - Psychology, Industrial Organizational Psychology
Regent University
Virginia Beach, VASkills
- Data entry and compliance
- Critical thinking and problem solving
- Administrative and office management
- Time management and multitasking
- Employee onboarding and training coordination
- Communication and employee engagement
- Collaborative leadership
- Interdisciplinary collaboration
- Process improvement and workflow optimization
Certification
Lean Six Sigma White Belt, Council for Six Sigma Certification, 2025
Training And Professional Development
- Sentara ICM Governance Council - Participation in operational decision-making and workflow management
- Diversity, Equity & Inclusion (DEI) Training, Sentara Healthcare - Focus on inclusive workplace practices
- Getting Talent Back to Work, SHRM Professional Certificate - Workforce reintegration strategies and inclusive hiring practices
- Employing Abilities at Work, SHRM Professional Certificate - Disability inclusion and accessible workplace practices
Timeline
ICM Authorization Coordinator
Sentara Healthcare
07.2024 - Current
ICM Administrative Assistant
Sentara Healthcare
04.2024 - 07.2024
Communications Assistant II
Sentara Healthcare
09.2023 - 07.2024
Patient Care Technician
Sentara Healthcare
01.2019 - 09.2023
Bachelor of Arts - Psychology
Norfolk State University
Associate of Science - Social Sciences
Tidewater Community College
Master of Science - Psychology, Industrial Organizational Psychology
Regent University