Tatyana Williams

- I ensured all crew member's follow food safety and cleanliness standards .

- Conducted hands-on training sessions during live operations .

- Trained new team members on company polices , procedures , and service standards .

- Acted as a role model for customer service and teamwork .

- Supported management in maintaining high operational standards .

- Helped identify training gaps and suggest way to improve .

- Set positive example for team members by providing high-quality, efficient service.

- Evaluated crew members'' progress and provided constructive feedback for continuous development.

• Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
• Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
• Scheduled and assigned daily work and activities for team members.
• Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
• Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
• Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
• Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
• Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.

• Conducted regular room inspections to verify compliance with housekeeping standards.
• Placed orders for housekeeping supplies and guest toiletries.
• Communicated repair needs to maintenance staff.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Worked with front desk to respond promptly to all guest requests.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Completed schedules, shift reports, and other business documentation.