Tatyanna Clyde
Manassas,VA
Summary
Professional with solid foundation in training and instructional methodologies. Strong focus on team collaboration and achieving results. Expertise in curriculum development, effective communication, and adapting to changing needs. Reliable, adaptable, and skilled in fostering engaging learning environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Training Instructor II
Navy Federal Credit Union
Winchester, VA
11.2021 - Current
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Boosted employee morale by recognizing outstanding work efforts, and providing regular opportunities for professional development.
- Collaborated with Operations to identify areas for improvement, and implement beneficial changes across the organization.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Provided one-on-one coaching for individuals needing additional support, leading to increased confidence and competence in their roles.
- Managed projects from procurement to commissioning.
- Improved overall training outcomes by analyzing evaluation data and making necessary adjustments to course content and delivery methods.
- Trained and mentored 100+ new personnel hired to fulfill various roles.
Mortgage Consultant
Mortgage Assistance Center
Manassas, Virginia
01.2020 - 11.2021
- Analyzed account details such as usage, sales data, and client comments to enhance understanding of effectiveness and client needs.
- Liaised with external customers and internal departments to provide and gather information, enabling customer requirements to be met.
- Continuously updated knowledge of market trends and lending guidelines, staying ahead in the competitive mortgage industry.
- Increased customer satisfaction with effective communication and timely resolution of issues.
- Optimized use of available tools and technologies to enhance fraud detection capabilities within the team.
- Provided exceptional customer service throughout the entire mortgage process, resulting in repeat business and client referrals.
Sales Lead
Ann Taylor
Fairfax, VA
11.2017 - 06.2020
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Oversaw new business development to generate sales leads, negotiate client pricing, and forecast revenue.
- Collaborated with cross-functional teams to develop integrated sales strategies, driving overall company growth.
- Supervised operations staff, and kept employees compliant with company policies and procedures.
- Assisted in leading each shift by delegating duties and assigning specific tasks to ten employees.
- Boosted sales performance by implementing strategic sales plans and effective team management.
- Trained, coached, and mentored new sales associates for maximum performance.
Education
Bachelor of Arts - Govt and International Politics
George Mason University
Fairfax, VAMBA -
University of Maryland Global Campus
Hyattsville, MD 05.2001 -
Skills
Interactive learning
Facilitation techniques
Multimedia integration
Product development
Training delivery
Staff management
Process improvement
Operations management
Certification
Project Management Certification | January 2021
Timeline
Training Instructor II
Navy Federal Credit Union
11.2021 - Current
Mortgage Consultant
Mortgage Assistance Center
01.2020 - 11.2021
Sales Lead
Ann Taylor
11.2017 - 06.2020
MBA -
University of Maryland Global Campus
05.2001 -
Bachelor of Arts - Govt and International Politics
George Mason University
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