Tavia Murdock
Petersburg
Summary
Detail-oriented Business Office Assistant with 5 years of experience providing crucial administrative support to streamline office operations. Adept at managing a wide range of tasks and responsibilities, I am known for my organizational skills and dedication to maintaining efficiency and professionalism within the workplace.
Overview
8
8
years of professional experience
Work History
Assistant Business Office Manager
Courtland Health & Rehabilitation Center
Courtland, VA
11.2025 - Current
- Oversaw daily operations of business office, ensuring compliance with healthcare regulations and standards.
- Managed billing processes and patient accounts, improving accuracy and reducing discrepancies.
- Collaborated with department heads to align operational goals with strategic initiatives for patient care.
- Managed staff scheduling, payroll, and benefits administration to ensure smooth operations and employee satisfaction.
- Collaborated with human resources on recruiting efforts, conducting interviews, and onboarding new hires.
- Coordinated scheduling of staff and resources, optimizing operational efficiency within the facility.
Patient Experience Coordinator
Athletico
Virginia
11.2024 - 05.2025
- Greet and assist patients in a professional and friendly manner
- Schedule and manage patient appointments efficiently
- Verify insurance information and assist with billing inquiries
- Maintain accurate patient records and update electronic medical systems
- Communicate with therapists and patients to ensure a seamless experience
- Handle phone calls, emails, and inquiries promptly
- Assist with administrative tasks, such as processing paperwork and collecting payments
- Implemented process improvements to streamline patient onboarding and scheduling workflows.
- Developed patient feedback mechanisms to enhance service quality and satisfaction.
Business Office Assistant/ Human Resource Assistant
Dinwiddie Health and Rehab
Dinwiddie, VA
01.2019 - 11.2024
- Recognized with two awards for providing service above others and as a shining star, demonstrating a commitment to outstanding administrative support.
- Proven ability to establish and maintain positive relationships with patients, residents, and their families, fostering a compassionate and welcoming atmosphere.
- Demonstrated ability to juggle multiple tasks efficiently, including appointment scheduling, billing, and insurance processing.
Receptionist
Robert Half Agency/ BMG Metals
Richmond, VA
01.2019 - 01.2020
- Proficient in greeting customers and visitors with a warm and professional demeanor, ensuring a positive first impression.
- Adept at keeping the reception or welcome area neat, presentable, and well-organized to create a welcoming environment.
- Capable of handling multiple tasks simultaneously, such as answering phones, assisting visitors, and managing administrative duties.
Receptionist
Petersburg Healthcare Center
Petersburg, VA
01.2018 - 01.2019
- Strong verbal and written communication skills for effective interaction with clients, colleagues, and management.
- Adept at keeping the reception or welcome area neat, presentable, and well-organized to create a welcoming environment.
Education
Diploma -
Petersburg High School
Petersburg, VA01.1986
Skills
- Accounts receivable
- Payroll administration
- Payroll
- Office administration
- Scheduling appointments
- Human resources
- Skilled in Microsoft Office
- Microsoft Excel proficiency
Timeline
Assistant Business Office Manager
Courtland Health & Rehabilitation Center
11.2025 - Current
Patient Experience Coordinator
Athletico
11.2024 - 05.2025
Business Office Assistant/ Human Resource Assistant
Dinwiddie Health and Rehab
01.2019 - 11.2024
Receptionist
Robert Half Agency/ BMG Metals
01.2019 - 01.2020
Receptionist
Petersburg Healthcare Center
01.2018 - 01.2019
Diploma -
Petersburg High School