Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Taviani Pettus

Hopewell

Summary

Experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Experienced training with a motivational style and positive attitude. Adept at engaging with the material by incorporating different technologies, materials and aids. Proven skills in organizing, multitasking and resolving conflicts.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Package Handler

FedEx
12.2023 - Current
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Server

Olive Garden
05.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Sever Assistant

Red Lobster Restaurant
12.2022 - 08.2023
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.

Cashier

Wing Stop
06.2022 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier

McDonalds
04.2022 - 04.2022
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Lead Trainer

Checkers
06.2020 - 12.2021
  • Increased employee retention rates by providing ongoing support and mentorship to new hires during their onboarding process.
  • Managed a team of trainers, effectively delegating tasks and monitoring performance to maintain high-quality training delivery.
  • Championed a shift towards blended learning approaches that combined face-to-face instruction with digital tools for an enhanced learning experience.
  • Promoted a culture of continuous learning within the organization by regularly sharing industry trends and best practices among colleagues.
  • Crossed trained with all machines fryer, cashier, table, and grill
  • Promoted food products
  • Stocked supplies and cleaned station area

Education

Bachelor of Science - Biology

Virginia State University
Petersburg, VA
05.2027

High School Diploma -

Freedom Highschool
15201 Neabsco Mills Rd
06.2023

Skills

  • Problem-Solving
  • Staff Training
  • Coaching and Mentoring
  • Cash Handling
  • Adaptable learner
  • Customer service optimization
  • Teamwork and collaboration
  • Good communication skills
  • Time Management
  • Critical Thinking and Analysis
  • Accurate Math Skills

Certification

  • First Aid/CPR Certified

Timeline

Package Handler

FedEx
12.2023 - Current

Server

Olive Garden
05.2023 - Current

Sever Assistant

Red Lobster Restaurant
12.2022 - 08.2023

Cashier

Wing Stop
06.2022 - 08.2022

Cashier

McDonalds
04.2022 - 04.2022

Lead Trainer

Checkers
06.2020 - 12.2021

Bachelor of Science - Biology

Virginia State University

High School Diploma -

Freedom Highschool

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