Taura Claud
Deweyville,Va
Summary
A dedicated and highly organized professional with diverse experience in administrative support and customer service roles across multiple industries, including healthcare, hospitality, and logistics. Skilled in managing operations efficiently, coordinating communication, and handling both customer-facing and behind-the-scenes tasks. With attention to detail and strong multitasking abilities, demonstrated success in ensuring smooth daily operations in fast paced environments. Adaptable and thrive in environments that require critical thinking and teamwork to meet organizational goals. Looking forward to leveraging experience and strong work ethic in a dynamic team-oriented position.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Lead Manager
Walmart
08.2019 - 12.2024
- Responsible for managing inventory by placing orders for deli and bakery products and ensuring timely restocking
- Provided exceptional customer service, addressing customer inquiries and offering product recommendations
- Additionally, maintained cleanliness and functionality by regularly cleaning heavy-duty kitchen equipment
- Played a key role in team management, adjusting schedules to meet shifting priorities and business needs
- Supervised staff, ensuring smooth operations and high productivity, while also driving sales through targeted initiatives and promoting seasonal or high-demand items
- Contributed to enhancing the store’s appeal by implementing effective merchandise displays that attracted customer attention and boosted sales
- Worked different stations to provide optimal coverage and meet production goals.
Medical Administrative Assistant
VA Clinic
04.2014 - 05.2019
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Called patients to confirm scheduled appointments day in advance.
- Maintained and updated patient records for accurate, current medical histories.
- Supported office staff and operational requirements with administrative tasks.
- Maintained cleanliness and organization within the reception area, creating a welcoming atmosphere for patients and visitors alike.
- Performed various administrative tasks by filing, copying and faxing documents.
- Processed patient copayments.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
Education
High School Diploma -
Southampton High School
Courtland, VA06.2007
Associate of Science -
Ultimate Medical Academy
Clearwater, FL05-2013
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Multitasking and organization
- Multi-line phone systems
- Patient care and confidentiality
- General Administrative
- Scheduling
Certification
- CPR/AED Certification
- Applied Crisis Training
Timeline
Team Lead Manager
Walmart
08.2019 - 12.2024
Medical Administrative Assistant
VA Clinic
04.2014 - 05.2019
- CPR/AED Certification
- Applied Crisis Training
High School Diploma -
Southampton High School
Associate of Science -
Ultimate Medical Academy
Similar Profiles
Leger ApollonLeger Apollon
Overnight Stocker at WalmartOvernight Stocker at Walmart
Amadou BahAmadou Bah
Sales Associate at WalmartSales Associate at Walmart
Shruti JadhavShruti Jadhav
Lead Department Manager at WalmartLead Department Manager at Walmart