Strategic problem solver and relationship builder with a technical edge, now sharpening advanced sales skills to drive revenue as an SDR or AE. Combines consultative service, clear communication, and operational leadership to deliver results that resonate.
Overview
3
3
years of professional experience
Work History
Appointment Setter
Rizq Rise
09.2024 - Current
Key Achievement: 60–100 daily outbound touches via cold calls, email, and LinkedIn, maintaining a 15–20% reply rate through tailored messaging.
Consistently booked 10–12 qualified appointments per week in a part-time outbound role, contributing to a steady pipeline of sales-ready leads.
Achieved a 35–40% appointment to show rate, optimizing lead quality and increasing conversion potential for closers.
Project Manager (Contract)
Nortek Data Center Cooling
11.2024 - 08.2025
Key Achievement: Spearheaded strategic client expansion by identifying unmet needs and recommending tailored solutions resulting in increased project scope, revenue growth, and repeat business.
Led cross-functional teams across engineering, sales, and operations to deliver complex technical projects on time and with high customer satisfaction.
Cultivated strong client relationships through proactive communication and consultative support.
Data Center Operations Engineer
AWS
03.2023 - 11.2024
Key Achievement: Cut system downtime by 50% through strategic fixes and advanced monitoring. Boosted efficiency 30% by optimizing resources and streamlining workflows.
Collaboration with Technical teams worked with technical teams to quickly resolve client impacting issues, improving satisfaction.
Translated complex tech insights for non-technical stakeholders to ensure strategic alignment.
Technical Support Specialist
Cell Tech inc
03.2022 - 02.2024
Key Achievement: Provided technical guidance to non-technical users, boosting client confidence and retention.
Resolved over 35 client support cases monthly, ensuring high satisfaction and efficient service delivery.
Collaborated with internal teams to escalate and resolve complex issues, showcasing strong communication skills.
Education
High School Diploma - General Studies
West Potomac High School
Alexandria, VA
Business Development Student -
Tech Sales Ascension
Skills
Strategic planning
Communication & Relationship Building:
Outbound Prospecting & Lead Qualification
B2B and B2C client support
CRM systems (Salesforce, HubSpot Process optimization)