Shannon Crosby
Virginia Beach,VA
Overview
34
34
years of professional experience
Work History
Integrated Case Manager
Sentara Health Plan
01.2023 - Current
- Responsible for case management services with developing, monitoring, evaluating and revising the member's care plan to leet the member's needs and goals.
- Responsible with case management of 200-250 members with low to high severity needs.
- Performs telephonic or face-to-face clinical assessments for the identification, evaluation, coordination and management of member's needs, including physical and behavioral health, social services and long-term services.
- Identifies members for high-risk complications and coordinates care in conjunction with the member and health care team.
- Manages chronic illnesses, co-morbidities, and/or disabilities ensuring cost effective and efficient utilization of health benefits.
- Gaps in care management.
- Assist in problem solving with provider, claims and service issues.
- Assist with SDOH issues that the member may have with referrals, resources with follow up.
SWAP RN for Home Health, Hospice and IV Team
Sentara System Wide Resource Pool
04.2022 - Current
- RN with startup RN SWAP program for Home Health, Hospice and IV team. (System Wide Assignment Pool)
- Travel within Sentara Enterprise locations for 2–12-week contracts for assigned department to assist with care of patient's in Home Health, Hospice and IV departments of Sentara Enterprises.
- EPIC and CPR+ charting system
Hospice Registered Nurse
Sentara Home Care And Hospice
08.2017 - 04.2022
- Case Manager for 3 years of 16-18 patients.
- Developed and implemented individualized care plans for each hospice patient while following physician instructions.
- Recognized and understood specific stages of the dying process, providing comfort-based care.
- Care coordination with the interdisciplinary team for patients at IDT meetings and as needed for patient and families.
- Follows physician orders for Intravenous therapy for pain management and Milrinone drip.
- Care for LVAD patients in the home at end of life.
- Night nurse on call from Mon- Thur from 5pm to 8am. Triaging calls for patient and family needs during the night for 130 patients.
- Responded to incoming calls from the patient, family member, or caregiver for after-hours symptom management and gathered information to address inquiry or concern and ascertain the need to conduct an in-person nursing visit including pronouncement visits.
- Preceptor to new nurses to hospice.
Home Health and Hospice Registered Nurse
Sentara Home Care And Hospice
02.2000 - 06.2005
- Care for home health and hospice patients with variety of diagnoses.
- Started as an evening nurse with home health and transferred to weekend nurse for hospice and home health.
- Helped to achieve and maintain continuity of patient care by planning and exchanging information with other health professionals.
- Developed and initiated individualized plan of care and assumed responsibility for ongoing development in partnership with patients, families, and caregivers with Admission visits.
- Identified discharge planning needs as part of care plan development and implemented prior to discharge of patient with home health
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Administered different treatments and medications in line with physician orders and treatment plans.
- Hospice responded to incoming calls from the patient, family member, or caregiver for after-hours symptom management and gathered information to address concern and ascertain the need to conduct in-person nursing visit including pronouncement visits.
Home Health Registered Nurse Case Manager
Olsten Kimberly Quality Care
09.1994 - 09.1999
- Home Health Case Manager
- Patient home visit to assess health conditions and provided nursing care.
- Provided physical assessments, medication, and chronic disease management to home health patients.
- Introduced changes to patient care plans based on regular evaluations.
- Worked with the multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Preceptor for new nurses to the organization.
- Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
- Supervisor visits with home health aides.
- Blood draw samples to complete diagnostic and routine assessment tests.
- Employee of the Month award.
- Filled in for supervisor when she was on leave.
Medical Surgical Staff Registered Nurse
Sentara Norfolk General Hospital
09.1990 - 09.1994
- Medical-Surgical Unit with patients who had a variety of diagnosis. The unit specialized in plastic surgery, urology and GYN Oncology.
- Managed 7-10 patients simultaneously by providing bedside care, treatments, IV therapy, and wound care.
- Educated family members and caregivers on patient care instructions for safe discharge to home.
- Educated patients and families on medical-surgical procedures, therapeutic regimens, and pain management techniques.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Preceptor to new nurses to the unit.
- Charge Nurse as needed.
- Worked days, evenings, nights and 12 hour shifts as needed.
Education
Bachelor Science in Nursing - Nursing
Capella University
Minneapolis, MN09.2021
Registered Nurse - Diploma Registered Nurse
Sentara Norfolk General School of Nursing
Norfolk, VA06.1990
Skills
- Patient Care Assessment
- Care Coordination
- Compassionate and Caring
- Diligence
- Problem Solving
- Accurate Documentation
- Critical Thinking
- Mentoring, precepting and teaching
- Performs well as a team member and autonomously
- Conscientious
- Flexible
Timeline
Integrated Case Manager
Sentara Health Plan
01.2023 - Current
SWAP RN for Home Health, Hospice and IV Team
Sentara System Wide Resource Pool
04.2022 - Current
Hospice Registered Nurse
Sentara Home Care And Hospice
08.2017 - 04.2022
Home Health and Hospice Registered Nurse
Sentara Home Care And Hospice
02.2000 - 06.2005
Home Health Registered Nurse Case Manager
Olsten Kimberly Quality Care
09.1994 - 09.1999
Medical Surgical Staff Registered Nurse
Sentara Norfolk General Hospital
09.1990 - 09.1994
Bachelor Science in Nursing - Nursing
Capella University
Registered Nurse - Diploma Registered Nurse
Sentara Norfolk General School of Nursing
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