Taylor Glover
Henrico,NV
Summary
Detail-oriented and dependable professional with a track record of going above and beyond, including multiple performance awards and Employee of the Year recognition. Experienced in onboarding, policy rollout, compliance, and process improvement. Skilled at observing patterns, collecting and analyzing data, and translating insights into clear actionable summaries. Known for making complex information easy to understand and helping teams work more efficiently.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Registered Behavior Technician
Behavioral Health Services of Virginia
11.2021 - Current
- Assisted in implementing individualized behavior intervention plans for clients.
- Collaborated with multidisciplinary teams to support client progress and development.
- Engaged clients in therapeutic activities to promote skill acquisition and generalization.
- Monitored client behavior and documented data to track progress towards goals.
- Advocated for clients'' needs within their broader support networks, ensuring a holistic approach to care provision.
- Trained new Registered Behavior Technicians, promoting best practices and adherence to treatment protocols.
- Participated in continuing education opportunities, staying current on industry best practices and emerging research findings.
- Promoted client safety during therapy sessions by adhering to risk management guidelines and procedures.
- Contributed to the reduction of challenging behaviors by implementing proactive strategies across settings.
- Maintained detailed records of client progress, ensuring accurate documentation for reporting purposes.
- Effectively communicated ongoing progress updates to supervisors, facilitating informed decision-making regarding treatment plans adjustments.
- Worked as part of collaborative team to address changing needs of children and families.
Field Supervisor
Premier Transit Services
05.2020 - 11.2021
- Supervised daily operations to ensure compliance with safety and quality standards.
- Coordinated scheduling and workflow for field staff to optimize resource allocation.
- Trained new employees on operational procedures and safety protocols to enhance team performance.
- Conducted regular site inspections to identify areas for improvement and implement corrective actions.
- Developed training materials that improved onboarding efficiency for new hires in the field team.
- Monitored employee performance for compliance with regulations and policies.
Server/Banquet Bartender
Norfolk Yacht & Country Club
03.2017 - 04.2020
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently, prioritizing guest needs in fast-paced environment.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Trained new team members on service protocols and menu knowledge.
Education
Master of Science - Applied Behavior Analysis
Capella University
Minneapolis, MN03-2025
Bachelor of Science - Psychology
Old Dominion University
Norfolk, VA05-2020
High School Diploma -
Brookville High School
Lynchburg, VA05-2015
Skills
- Leadership and supervision
- Staff training and development
- Social skills development
- Teamwork and collaboration
- Multitasking Abilities
- Project management
- Policy implementation
- Compliance training development
- Regulatory compliance
- Employee training
- Schedule coordination
Accomplishments
Above and Beyond Award 2022
Employee of the Year Award 2022
Above and Beyond Award 2023
Supervisor Recognition Award 2024
Certification
- RBT - Registered Behavior Technician
- Adult and Pediatric First Aid/CPR/AED with the American Red Cross (08/01/2024)
Timeline
Lead Registered Behavior Technician
Behavioral Health Services of Virginia
11.2021 - Current
Field Supervisor
Premier Transit Services
05.2020 - 11.2021
Server/Banquet Bartender
Norfolk Yacht & Country Club
03.2017 - 04.2020
Master of Science - Applied Behavior Analysis
Capella University
Bachelor of Science - Psychology
Old Dominion University
High School Diploma -
Brookville High School