Taylor Hackey
Midlothian
Summary
Proven to enhance operational efficiency and customer satisfaction at Texas Roadhouse, I bring a blend of strong multitasking abilities and exceptional customer service skills. My experience includes developing loyal clientele, improving team workflow, and responsibly managing high-volume transactions. A reliable team player, I excel in fast-paced environments, consistently achieving and surpassing sales goals.
Overview
9
9
years of professional experience
Work History
Bartender
Otooles Restaurant
09.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Server
Otooles Restaurant
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Created friendly relationships with regular guests.
Bartender
Texas Roadhouse
11.2021 - 03.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server
Texas Roadhouse
12.2019 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Foh Assistant Manager
Texas Roadhouse
05.2023 - 08.2023
- Enhanced operational efficiency by coordinating daily activities and providing support to the management team.
- Assisted in developing and implementing strategies for improving customer service and satisfaction.
- Supported team in achieving sales goals with effective communication and leadership.
- Facilitated smooth workflow by ensuring proper scheduling and task delegation.
Server
Shoneys
04.2016 - 12.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High school dioloma -
Clover Hill High School
Midlothian, VA06.2018
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
Timeline
Bartender
Otooles Restaurant
09.2024 - Current
Server
Otooles Restaurant
03.2024 - Current
Foh Assistant Manager
Texas Roadhouse
05.2023 - 08.2023
Bartender
Texas Roadhouse
11.2021 - 03.2024
Server
Texas Roadhouse
12.2019 - 03.2024
Server
Shoneys
04.2016 - 12.2019
High school dioloma -
Clover Hill High School
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