Taylor Haddrill
Powhatan
Summary
Dedicated front desk medical receptionist skilled in managing patient flow and ensuring accurate documentation. Proven ability to verify insurance and provide exceptional customer service, contributing to improved patient experiences and operational efficiency.
Overview
12
12
years of professional experience
Work History
Front Desk Medical Receptionist
Powhatan Physical Therapy
Powhatan, VA
08.2024 - Current
- Managed patient scheduling and appointments using electronic health record systems.
- Streamlined front desk operations, enhancing patient flow and reducing wait times.
- Coordinated insurance verification and eligibility checks for all incoming patients.
- Assisted in training new reception staff, improving team performance and efficiency.
- Implemented patient check-in procedures, increasing accuracy of demographic data collection.
- Addressed patient inquiries effectively, fostering positive relationships and satisfaction levels.
- Developed protocols for handling sensitive patient information in compliance with HIPAA regulations.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
Hairstylist
Self Employed
Powhatan, VA
11.2019 - Current
- Maintained cleanliness and organization of workstations to ensure a welcoming environment.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
Barista
Starbucks
Midlothian, VA
07.2023 - 03.2024
- Prepared high-quality beverages according to customer specifications and company standards.
- Maintained clean and organized workstations, ensuring compliance with health and safety regulations.
- Provided exceptional customer service, fostering a welcoming environment for guests.
- Trained new baristas on beverage preparation techniques and customer interaction best practices.
- Streamlined inventory management processes to reduce waste and optimize supply usage.
- Developed seasonal beverage recipes that enhanced menu offerings and attracted new customers.
- Collaborated with team members to improve workflow efficiency during peak service times.
- Maintained a clean and organized workspace for optimal productivity and safety.
Special Needs Child Caregiver
Public Partnerships Group
Amelia Court House, VA
09.2017 - 09.2021
- Coordinated daily activities that fostered social skills and encouraged developmental milestones.
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Organized structured routines for daily activities, creating a sense of predictability and stability for the child.
- Managed medical appointments and administered prescribed medications accurately, ensuring optimal health outcomes for the child under my care.
Hairstylist
Design One
Midlothian, VA
08.2017 - 11.2019
- Delivered exceptional haircuts, color treatments, and styling services to diverse clientele.
- Mentored junior stylists on advanced techniques and customer service best practices.
- Developed customized hair care regimens based on individual client needs and preferences.
- Implemented new product lines to enhance service offerings and improve customer satisfaction.
- Conducted regular consultations to assess client desires and recommend suitable styles.
- Streamlined appointment scheduling processes to maximize efficiency and minimize wait times.
Hairdressing Assistant
Salon Del Sol
Midlothian, VA
03.2016 - 08.2017
- Assisted stylists in executing various hair treatments and services.
- Maintained cleanliness of workstations and equipment to ensure a safe environment.
- Provided excellent customer service by greeting clients and addressing their needs.
- Supported inventory management by restocking supplies and organizing products.
- Observed and learned advanced techniques from experienced hairdressers for skill enhancement.
- Consistently met or exceeded sales goals for retail hair products, contributing to the overall success of the salon.
Cashier
Walmart
Powhatan, VA
06.2014 - 03.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with product inquiries and store navigation.
- Ensured compliance with company policies during checkout procedures.
- Managed stock levels and assisted in inventory management tasks.
- Provided exceptional customer service, enhancing overall shopping experience.
- Collaborated with team members to maintain a clean and organized work area.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Home Schooled
Cartersville, VA06-2016
No Degree - Cosmetology
Chesterfield Tech Center
Chesterfield, VA04-2016
Skills
- Patient scheduling
- Appointment management
- Insurance verification
- Patient registration
- HIPAA compliance
- Information documentation
- Payment collection
- Office administration
- Schedule coordination
- Patient relations
- Medical billing
- Microsoft office
- Check-in management
- Medical coding
Timeline
Front Desk Medical Receptionist
Powhatan Physical Therapy
08.2024 - Current
Barista
Starbucks
07.2023 - 03.2024
Hairstylist
Self Employed
11.2019 - Current
Special Needs Child Caregiver
Public Partnerships Group
09.2017 - 09.2021
Hairstylist
Design One
08.2017 - 11.2019
Hairdressing Assistant
Salon Del Sol
03.2016 - 08.2017
Cashier
Walmart
06.2014 - 03.2016
High School Diploma -
Home Schooled
No Degree - Cosmetology
Chesterfield Tech Center