Taylor Jennings
Goodview,VA
Summary
Experienced with customer relationship management, ensuring high levels of customer and patient satisfaction. Proven track record in ensuring exceptional patient and customer service. Strong focus on teamwork and adaptability, consistently meeting and changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Respiratory Therapist
Carilion Roanoke Memorial Hospital
06.2023 - Current
- Managed and operated mechanical ventilators to deliver airway management.
- Managed ventilator support for critically ill patients in intensive care units, ensuring proper adjustments according to physician orders and clinical guidelines.
- Administered oxygen therapy, aerosol therapy and inhalation therapy to improve patients' breathing and lung function.
- Provided emergency response assistance in cases of respiratory distress or failure as part of a rapid response team.
- Collaborated with physicians and other healthcare professionals to develop and implement patient treatment plans.
- Completed continued education units annually to stay current with respiratory therapy advancements and maintain compliance with administrative regulations.
- Promoted a positive workplace culture through active participation in department meetings, committees, and quality improvement initiatives.
- Improved patient satisfaction by quickly addressing concerns and adjusting treatment plans as necessary.
Waitress
Town Center Taphouse
02.2019 - 05.2023
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Sales Associate
Victoria Secret & PINK
09.2016 - 08.2018
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
Education
Associate of Applied Science - Respiratory Therapy
Central Virginia Community College
Lynchburg, VA05-2023
Skills
- Respiratory care protocols
- Medication administration
- Professional bedside manner
- Patient care documentation
- Customer service
- Strong multitasking
- Team collaboration
- Attention to detail
- Time management
- Problem-solving skills
- Excellent people skills
Certification
- RRT - Registered Respiratory Therapist
- BLS certified - Basic Life Support
Timeline
Respiratory Therapist
Carilion Roanoke Memorial Hospital
06.2023 - Current
Waitress
Town Center Taphouse
02.2019 - 05.2023
Sales Associate
Victoria Secret & PINK
09.2016 - 08.2018
Associate of Applied Science - Respiratory Therapy
Central Virginia Community College
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