TAYLOR LEWIS
Richmond
Summary
Experienced Medical Administrative Assistant excelling for 6 years in digital information management, patient record maintenance, efficient appointment scheduling and insurance negotiations. Experienced with managing patient registration and administrative tasks in outpatient settings. Utilizes interpersonal communication and organizational skills to ensure efficient operations and patient satisfaction. Track record of streamlining processes and enhancing patient experiences.
Overview
10
10
years of professional experience
Work History
Outpatient Concierge
HCA Henrico Doctors Forest
07.2024 - Current
- Greet patients and families, provide directions and escort assistance, handle patient information requests (while respecting confidentiality), serve as a reference for hospital policies, assist with parking, and manage patient belongings upon admission.
- Oversee front desk operations, ensure the lobby is tidy, greet patients upon arrival, assist with check-in, manage patient flow, and update leadership on patient wait times.
- Resolve patient concerns and problems, escalating issues to appropriate staff when necessary.
- Customer service: Promote excellent customer service, modeling AIDET guidelines, and ensuring staff meet patient experience expectations.
Administrative Assistant
Hicks & Sons
06.2023 - 06.2024
- Answered customer questions about available products and services
- Entered information into digital systems to maintain data quality and accuracy
- Supported workflow of daily administrative tasks to achieve targets and deadlines
- Handled Invoices and other billing documents
- Offered professional first impressions to visitors and callers and gave knowledgeable assistance
- Delivered a range of basic and advanced clerical support for daily and special project needs
Medical Administrative Assistant
Essene Inc
01.2015 - 05.2023
- Successfully scheduled patient appointments and placed reminder calls to deliver an exceptional customer experience
- Performed routine clerical tasks such as typing, faxing, copying, and maintaining office supplies inventory
- Maintained current and accurate medical records for over28 patients
- Organized paperwork such as charts and reports for office and patient needs
- Scheduled patient appointments, both in-person and over phone
Education
High School Diploma -
Powhatan High School
Powhatan, VABachelor of Business Administration -
Virginia Commonwealth University
Richmond, VA02-2027
Skills
- Critical thinking, Multitasking abilities
- Self-motivated professional, Excellent work ethic
- Verbal and written communication, Good listening skills
- Patient confidentiality, Patient registration
- HIPAA compliance, Insurance verification
Timeline
Outpatient Concierge
HCA Henrico Doctors Forest
07.2024 - Current
Administrative Assistant
Hicks & Sons
06.2023 - 06.2024
Medical Administrative Assistant
Essene Inc
01.2015 - 05.2023
High School Diploma -
Powhatan High School
Bachelor of Business Administration -
Virginia Commonwealth University
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