Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Taylor Lynch

Springfield,VA

Summary

With over seven years of experience in customer service and a robust background in behavioral health and hospital environments, I am a seasoned professional eager to transition into a challenging role in child and adolescent psychology. My goal is to leverage my diverse skill set to make a significant impact on the lives of young individuals. I am deeply committed to utilizing my leadership abilities and strong work ethic to foster positive development and provide compassionate care within a collaborative team dynamic.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Mental Health Technician II

Inova
04.2022 - Current
  • I took and monitored vital signs, administered medications, and managed patient behavior.
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
  • Organized recreational activities to assist in patient recovery.
  • Improved patient well-being by providing compassionate care and support during their mental health journey.
  • Supported patient confidentiality under HIPAA regulations.
  • Resolved problems, improved operations, and provided exceptional service.
  • Used critical thinking to break down problems, evaluate solutions, and make decisions.

Hostess/ Floor Conductor Trainer

Yard House
07.2020 - 03.2023
  • Conducts training and educational programs, on-the-job training, and colleague orientation
  • Providing accurate wait times and monitoring waiting lists
  • Book reservations and all other inquiries in a timely fashion
  • Manage floor plans and how to arrange seating for guest and servers
  • Take to-go orders and provide excellent service
  • Notify managers as soon as a guest is particularly unhappy.
  • Trained and mentored over 10 new personnel hired to fulfill various roles.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Delivered pick-up and curbside orders to guests.

Retail / Commercial Parts Professional

Advance auto parts
08.2017 - 04.2022
  • Execute merchandise moves, stocking and display with high housekeeping standards
  • Managed store-to-store transfers and drivers being dispatched to commercial shops
  • Managed core and defect manifest sent to warehouse and ensured proper billing
  • Ensured proper presentation on sales floor
  • Executing on daily, weekly, and period goals to drive profitable retail growth by producing consistently high sales averages
  • Helped maintain cleanliness and professional appearance of the sales area, service counter, and stockroom
  • Conducted inventory counts by adding each item in stock and documenting them within our computer database.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Education

Anticipated Bachelors - Social Work

Virginia Commonwealth University
Richmond, VA
02.2024

Associate of Science - Criminal Justice/ Social Science

NORTHERN VIRGINIA COMMUNITY COLLEGE
Annandale, VA
05.2020

Skills

  • CPR Certified
  • BLS Certified
  • First-Aid Certified
  • AED Certified
  • Client relationship building
  • De-Escalation Techniques
  • Organization and Time Management
  • Quick to embrace challenges and change

Certification

  • CPR Certification
  • BLS Certification
  • First Aid Certification
  • AED Certification

Timeline

Mental Health Technician II

Inova
04.2022 - Current

Hostess/ Floor Conductor Trainer

Yard House
07.2020 - 03.2023

Retail / Commercial Parts Professional

Advance auto parts
08.2017 - 04.2022

Anticipated Bachelors - Social Work

Virginia Commonwealth University

Associate of Science - Criminal Justice/ Social Science

NORTHERN VIRGINIA COMMUNITY COLLEGE

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Taylor Lynch