Taylor McCaskill
Woodbridge,VA
Summary
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Network Engineer I
CALIBRE Systems Inc.
08.2021 - Current
- Enhanced security by implementing firewalls, VPNs, and access control systems.
- Maintained company servers, computers, printers, cables and other equipment.
- Planned implementation of network enhancements and upgrades.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Troubleshot complex multi-vendor network service provider issues.
Service Desk Specialist II
CALIBRE Systems Inc.
03.2021 - Current
- Assist with creating new users account in Exchange Admin Center, adding users to distribution group, Mapping network drivers and connect one driver
- Terminating user's account within Active Directory
- Create users account in Cisco admin center, Programming Cisco phones, and assigning numbers to users
- Assist with Varonis Alerts to confirm users and client's location as well as confirming weather or not they have accessed certain documentation
- Assisting with Tech refresh as well as assets swaps
- Working with VATAP government contract
- Creating Documentation RB's and KB's for CALIBRE and VATAP contract
- Assisting with on call hours
- Installing Drivers for laptop and desktops
- Re-imaging laptop and building laptops and desktop for users
- Reformat USB stick through Rufus as well adding images to USB Stick to WAIK laptop through SCCM
Owner
Self Employed
- Current
- Services Provided: Screen repair, battery, camera and home bottom replacement for all iPhones, Androids and Tablets
- Printer repair, desktop and laptop services
- Clients: Version Wireless Members, Church and Community Members, High school and College students
Help Desk Technician
First Health Of The Carolinas Moore Regional Hospital
04.2019 - 03.2021
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problem solving
- Conducted regular training sessions to improve employee technical knowledge and skills
- Provide Tier 1 Network and IT support for end-user related issues and partners with Tier II & Tier III peers to resolve issues requiring escalation
- Worked with various software Such as O365, MS Office VMware, Cisco Finesse, Kronos, ADP, Epic, Aperek Premier, Solar winds service desk, and more
- Provide timely and appropriate response to ticket requests from end users relating to software, hardware, and network issues
- Assist end users with EPIC medical software troubleshooting
- Assist with training new hires
Data Center Technician
First Health Of The Carolinas Moore Regional Hospital
03.2017 - 04.2019
- Provided support in data center for all servers
- Assist with maintaining temperatures for servers
- Assist with monitoring and tracking downtime for application and servers
- Log and monitor all system console logs, journal files, and interfaces for irregularities and notifies the appropriate Information Systems departmental personnel of any issues
- Receive and triage all incoming support calls
- Provide remote technical support via SCCM Remote assistance, telephone, and Email
- Manage employee accounts through Active Directory including the resetting of passwords to editing and modifying groups
- Provide VMware support through VMware Horizon 7 &10 for terminating sessions
- Support over 20 Clinical Applications that require administration overview to reset or modify user privileges inside programs
- Assist Doctors, Nurse, RNs with any in house IT issues printer, badge reader, barcode scanner, medical carts etc
Education
Associate of Applied Science -
Sandhills Community College
Pinehurst, NC07.2018
High School Diploma -
Pinecrest High School
Southern Pines, NC06.2015
Skills
- Security awareness
- Software Installation
- Active Directory
- O365 Admin Center
- Microsoft Windows
- Desktop Support
- Varonis
- IES
- Meraki
- Mar
- Apple Configurator
- Software support
- Google Chrome
- Edge
- IE
- Remote Access Software
- VPN/Global Protect
- CMD TCP/IP
- VMWare
- Google Admin
- Rufus
- LAPs
- Intune
- Cisco Unified Admin
- SCCM
- Verizon MDM
- Microsoft Admin Center
- Microsoft 365 Admin Center
- Epic
- Network Troubleshooting
- Data Backup and Recovery
- Ticketing system proficiency
- Application support
- LAN/WAN
- User Training
- Technical Documentation
- Mobile Device Repair
- Hardware support
- Customer Relations
- Small business operations
- Verbal and written communication
Certification
- AWS cloud Practitioner certification, 09/18/24
- Security + certification, in progress
Timeline
Network Engineer I
CALIBRE Systems Inc.
08.2021 - Current
Service Desk Specialist II
CALIBRE Systems Inc.
03.2021 - Current
Help Desk Technician
First Health Of The Carolinas Moore Regional Hospital
04.2019 - 03.2021
Data Center Technician
First Health Of The Carolinas Moore Regional Hospital
03.2017 - 04.2019
High School Diploma -
Pinecrest High School
- AWS cloud Practitioner certification, 09/18/24
- Security + certification, in progress
Owner
Self Employed
- Current
Associate of Applied Science -
Sandhills Community College
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