Taylor Robinson
Salem
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Planet Fitness. Skilled in team management and problem-solving, consistently increasing sales through innovative strategies. Demonstrates critical thinking and exceptional customer service, fostering positive relationships and a productive work environment.
Overview
2025
2025
years of professional experience
Work History
Kennel Attendant
Klub Kanine
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
- Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
- Assisted in the training of new staff members by sharing knowledge and expertise in kennel operations and animal care procedures.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Contributed to a positive workplace atmosphere by maintaining open communication with team members and proactively addressing issues or concerns.
- Developed strong relationships with clients by effectively communicating updates on their pets'' stay at the facility.
- Provided top-notch customer service to every customer and exceptional care to animals.
Salon Manager
Pretty Paws Dog and Cat Grooming
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Managed cash flow, business transactions, banking, and accounting processes.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
Package Handler
FedEx
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Sales Associate
TJX Companies
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Assistant Manager
Planet Fitness
05.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Education
Advanced Diploma -
Wilson Memorial High School
Fishersville, VA05.2017
Skills
- Honest and dependable
- Attention to detail
- Critical thinking
- Customer service
- Problem-solving
- Customer communication
- Dependable and responsible
- Work prioritization
- Work planning
- Time management
- Multitasking
Timeline
Assistant Manager
Planet Fitness
05.2022 - Current
Kennel Attendant
Klub Kanine
Salon Manager
Pretty Paws Dog and Cat Grooming
Package Handler
FedEx
Sales Associate
TJX Companies
Advanced Diploma -
Wilson Memorial High School
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