Taylor A. Vines
Providence Forge
Summary
Dedicated and dependable candidate aiming to continue my career with an organization that will utilize my expertise, degree course, life experience and personal passion to benefit mutual growth and success.
Overview
9
9
years of professional experience
Work History
Salesman
McGeorge Toyota
04.2022 - Current
- Increased sales by offering advice on purchases and promoting additional products
- Upheld high standards of customer service by promoting and upselling new products and services
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales
- Managed customer accounts to secure customer satisfaction and repeat business
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Greeted customers on lot and in showroom to answer questions about brand and available inventory
- Answered telephone and email inquiries from potential customers
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites
- Prepared purchased vehicles and completed final delivery checks
- Negotiated purchase prices and explained sales, warranty, and optional products
- Engaged in friendly conversation with customer to better uncover individual needs
Coach/Director
Chick-Fil-A
08.2020 - 04.2022
- Trained and mentored new coaches on fundamentals of coaching to apply best practices and strategies
- Directing shift duties
- Shift setups/employee roles
- Balancing safe/registers
- Running on shift reports
- Opening/closing the location
- Implementing daily goals for maximized profit
- Monitoring on shift productivity
- Collaborated with other coaches to create and execute game plans
- Utilized positive communication to encourage team and promote integrity and respect
- Analyzed and evaluated team performance metrics to identify areas of improvement
Manager/Operations Director
Short Pump Nutrition Corner
09.2018 - 06.2020
- Managing Inventory
- Running inventory and margin reports
- Recruited and hired top talent by selecting qualified individuals to maximize profitability
- Mentored and supervised diverse workforce, managing scheduling, supervision and performance management
- Improved company revenue by collaborating with marketing, sales and the community
- Managed and reported organizational finances
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Customer Service Representative
Short Pump Nutrition Corner
01.2018 - 08.2018
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Updated account information to maintain customer records
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services, and company information
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Exhibited high energy and professionalism when dealing with clients and staff
- Maintained up-to-date knowledge of product and service changes
Fitness Counselor
American Family Fitness
08.2014 - 05.2017
- Answered multi-line phone system and transferred callers to appropriate department or staff member
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Instructed members on proper techniques for exercise and equipment
- Offered accurate and up-to-date information and advice on fitness
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities
- Maintained clean and organized workout environment to enhance overall fitness experience
- Helped clients reach fitness objectives by providing encouragement and motivation
Education
Associate of Applied Science - Business Administration
Thomas Nelson Community College
Williamsburg12.2017
Skills
- Team Leadership
- Adaptable learner
- Customer satisfaction
- Multitasking and Organization
- Operations Oversight
- Work Planning and Prioritization
- Time Management
- Documentation
- Positive and Friendly
Timeline
Salesman
McGeorge Toyota
04.2022 - Current
Coach/Director
Chick-Fil-A
08.2020 - 04.2022
Manager/Operations Director
Short Pump Nutrition Corner
09.2018 - 06.2020
Customer Service Representative
Short Pump Nutrition Corner
01.2018 - 08.2018
Fitness Counselor
American Family Fitness
08.2014 - 05.2017
Associate of Applied Science - Business Administration
Thomas Nelson Community College
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