Taylor Brazee
Suffolk
Summary
Friendly professional with background in various office settings. Knowledgeable about security, service and clerical requirements. I can take on multiple tasks with excellent time management abilities and resourceful approach. I am a reliable and upbeat team player successful at promoting customer loyalty and satisfaction by solving complaints, answering questions, addressing concerns and difficult situations to supervisor. I am a dedicated and dependable relationship builder with excellent organizational strengths, multitasking abilities and a superior work ethic.
Overview
11
11
years of professional experience
Work History
Information Clerk
Hampton Police Division
04.2022 - Current
- Assists and directs citizen inquiries requiring police responses through the use of the Computer-Aided Dispatch System (CAD).
- Formats entries into the computer for the Virginia Criminal Information Network (VCIN) and/or the National Criminal Information Center (NCIC) for information such as stolen property, runaway juveniles, missing persons, etc.
- Responds via the computer to other agencies requesting verification of wanted persons or stolen property.
- Handles officer's requests for record, DMV, warrant and other information requests over the police radio.
- Enters and maintains information on vehicles towed in the city.
- Records and maintains files and warrants for easy access.
- Issues Uniform Traffic Summonses and Parking Ticket books to patrol officers for evening and night shifts.
- Assists Uniform Patrol in documentation of minor criminal offenses in the Incident Based Reporting (IBR) System.
- Performs other related duties as required.
Sterilization Technician (36 Hrs)
Hatcher & Frey Orthodontics
09.2020 - 05.2021
- Sterilized and disinfected dental instruments to prevent growth of bacteria on instruments and surfaces, using American Dental Association protocols.
- Prepared trays with standard dental instruments to promote quick turnover from one patient to next, including periodontal probes, air water syringes and dental elevators.
- Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
- Anticipated the needs of the assistant and handed over instruments and supplies during procedures.
- Completed detailed models of patients' mouths to create accurate devices.
- Sucked down retainers using a dental vacuum forming machine and polypropylene or polyvinyl chloride (PVC) material, cut the retainers out then smoothed/sculpted them.
Call Center Customer Service Representative 40 Hrs
MileOne Autogroup
06.2020 - 08.2020
- Directed calls to the appropriate contact
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer comments/complaints
Family Nanny (40 Hrs)
Mr/Mrs. Brannin
06.2018 - 08.2019
- Offered positive and nurturing environments to support child social and emotional growth
- Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills
- Involved children in caring for household pets and chores
- Bathed, dressed and helped with teeth brushing to promote healthy personal hygiene and good oral health
- Performed light housekeeping duties, such as dusting, mopping and sweeping to keep household efficient and neat
Cashier (30 Hrs)
Harris Teeter
10.2016 - 04.2018
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Checked prices for customers and processed items sold by scanning barcodes.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
- Answered questions about store policies and concerns to support positive customer experiences.
Sales Associate (30 Hrs)
Underground By Journeys
07.2015 - 03.2016
- Maintained records related to sales, returns and inventory availability
- Increased sales by 10%
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Tracked stock using company inventory management software
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Engaged with customers to effectively build rapport and lasting relationships
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
Seasonal Maid (40 Hrs)
Supreme Clean
06.2014 - 08.2014
- Offered deep cleaning expertise to clients in need of extra support
- Restocked room supplies such as facial tissues for personal touch with every job
- Established and maintained clean and comfortable environments in buildings by vacuuming, cleaning windows and dusting
- Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness
- Slid beds, sofas and furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas
- Engaged with guests on room requirements and amenities to promote overall satisfaction
Seasonal Assistant (10 Hrs)
Sunsations Beach Store
06.2013 - 08.2013
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
Education
Bachelor of Science - Management
Old Dominion University
Norfolk, VA08.2024
Associate of Science - General Studies
Tidewater Community College
Portsmouth12.2019
High School Diploma -
Western Branch High School
Chesapeake, VA06.2017
Skills
- Communication skills
- Detail-oriented
- Customer service
- Cooperative team member
- Highly organized
- Fast-learner
- Filing systems
- Self-motivated
- Outstanding active listening skills
- Efficient multi-tasker
- Computer proficiency
- Money handling
- Independent
- Microsoft Office
Timeline
Information Clerk
Hampton Police Division
04.2022 - Current
Sterilization Technician (36 Hrs)
Hatcher & Frey Orthodontics
09.2020 - 05.2021
Call Center Customer Service Representative 40 Hrs
MileOne Autogroup
06.2020 - 08.2020
Family Nanny (40 Hrs)
Mr/Mrs. Brannin
06.2018 - 08.2019
Cashier (30 Hrs)
Harris Teeter
10.2016 - 04.2018
Sales Associate (30 Hrs)
Underground By Journeys
07.2015 - 03.2016
Seasonal Maid (40 Hrs)
Supreme Clean
06.2014 - 08.2014
Seasonal Assistant (10 Hrs)
Sunsations Beach Store
06.2013 - 08.2013
Bachelor of Science - Management
Old Dominion University
Associate of Science - General Studies
Tidewater Community College
High School Diploma -
Western Branch High School
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