Tazja Goodman
CHESAPEAKE (CHESAPEAKE CITY CO
Summary
Results-driven professional with a solid background in retail sales. Expertise in inventory management, customer service, and transaction handling. Proven ability to create engaging displays and resolve complaints effectively, contributing to a positive shopping experience.
Overview
10
10
years of professional experience
Work History
Retail Sales Associate
Dicks Sporting Goods Distribution Center
1501 Sentinel Drive Chesapeake, Va 23320
05.2023 - Current
- Assisted in inventory management and restocking merchandise on sales floor.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Demonstrated product knowledge to enhance customer purchase decisions effectively.
- Operated cash register accurately, processing transactions and managing returns efficiently.
- Arranging merchandise according to planograms and maintaining tidy displays to create an inviting atmosphere
- Handling customer complaints, concerns, and returns professionally to ensure a satisfactory resolution
- Greeted customers and helped with product questions, selections, and purchases.
- Increased sales by 10%
Shift Leader
Walgreens
1857 Centerville Turnpike Virginia Beach, Va 23464
11.2021 - 05.2023
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members on customer service and operational standards.
- Managed inventory levels, optimizing stock placement for efficiency and accessibility.
- Coordinated scheduling of staff to meet peak demand periods while minimizing labor costs.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Ensured 100% compliance with state and local regulations for tobacco and alcohol sales by conducting daily audits and training a team of 5+ associates on age-verification protocols.
Customer Service Cashier
Dollar General Store
1973 S Military Hwy
01.2016 - 06.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and resolved issues promptly.
- Maintained clean and organized checkout area to enhance shopping experience.
- Handled cash, credit, and debit transactions accurately to minimize errors.
- Provided support during busy periods, ensuring smooth operational flow at register.
- Implemented best practices for customer engagement, fostering positive shopping experiences.
- Reduced average checkout wait times by 15-20% by optimizing bagging techniques and maintaining a fast-paced scanning rhythm
Education
Bachelor of Science - Information Technology
Strayer University
Washington, DC03-2026
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Customer focus
- Product knowledge
- Customer complaint resolution
- Inventory management
- Merchandise restocking
- Up-selling techniques
- Retail merchandising
Timeline
Retail Sales Associate
Dicks Sporting Goods Distribution Center
05.2023 - Current
Shift Leader
Walgreens
11.2021 - 05.2023
Customer Service Cashier
Dollar General Store
01.2016 - 06.2017
Bachelor of Science - Information Technology
Strayer University