Tearney Gaitor
Petersburg
Summary
Dynamic and people-oriented professional with 8 plus years of experience in team management, customer service supervision, and organization. Provides essential support to senior management and high-level officials to ensure company objectives are met. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
19
19
years of professional experience
Work History
Operations Team Lead
Allianz
10.2021 - Current
- Monitor team performance and report on metrics
- Oversee day-to-day operations
- Set clear team goals
- Create an inspiring team environment
- Discover training needs and provide coaching
Career Counselor
The Improvement Association
09.2017 - 10.2021
- Develops IEP’s according to the customer’s needs
- Counsels customers in career planning and job search
- Researches and develops industry knowledge in key occupations
- Conducts mock interviews and assist customers in the creation of resumes, etc
- Provides comprehensive case management and follow-up to monitor progress
Internet Sales Manager
Honda/Nissan of Roanoke Rapids
02.2017 - 09.2017
- Pulled all leads daily and responded to each in a timely fashion
- Maintained the company’s website and increased its placement on the Web
- Maintained an ongoing customer database to capture repeat business
- Provided monthly production report of the Internet Department
- Provided monthly report of how many hits per month and on which lead source
Business Development Team Leader
Boyd Automotive Group
09.2014 - 01.2017
- Identified new business opportunities
- Pitched sales, products and/or services to existing and new customers
- Developed and maintain client relationships
- Implemented the company marketing via direct mail, email, phone, etc
- Maintained database of sales in the CRM
Community Support Specialist
Virginia Family Services
12.2013 - 03.2014
- Provided individual mental health counseling to adults with mental illnesses
- Provided clients and their families with education about mental illnesses
- Personalized treatment plans for the progress of the patient
- Coordinated, assessed and monitored care services to the community with outside resources
- Provided mental health support including detailed notes for Medicaid
Customer Service Representative
General Dynamics Information Technology
08.2013 - 12.2013
- Managed high-volume workloads/ incoming calls
- Handled customer inquiries, complaints, and billing questions
- Calmed angry callers by rebuilding trust
- Helped maintain the highest customer service ratings
- Completed voluntary customer service training
Mental Health Technician
Community Memorial Health Center
07.2007 - 03.2012
- Led individual and group therapy sessions which developed physical, emotional and social growth in adults diagnosed with mental disorders
- Developed ISP’s, prepared Progress Notes, Quarterly Reports and Discharge
- Reports
- Participated in Treatment Plan meetings with fellow staff members
- Connected patients with community service and resource agencies
- Scheduled aftercare appointments
Forensic Mental Health Technician
Central State Hospital
07.2005 - 07.2007
- Escorted mental health patients to appointments to collaborate treatment
- Assisted with intake assessments
- Documented patients progress toward treatment goals
- Instructed group meetings to focus on anger techniques and social skills
- Observed and monitored client behavior and responses to treatment
Human Service Aide
Southside Virginia Training Center
07.2004 - 07.2005
- Assisted intellectually disabled patients with A.D.L’s and I.A.D.L’s
- Transported patients to and from daily activities
- Planned and take patients on community field trips
- Demonstrated use and care of equipment for patient use
- Consulted with management concerning programs for individual families
Education
Business of Science - Business Administration
Saint Paul’s College
Lawrenceville, VA05.2013
Nurse Aide Training -
Southside Virginia Community College
Alberta, VAAssociate of Science - Business Administration
Southside Virginia Community College
Alberta, VA05.2014
Skills
- Case Management
- Client Relationship Management
- Organization
- On and Off-Boarding
- Problem Solving
- Leadership
- Interpersonal Skills Task
- Delegation Skills
- Communication skills
- Customer service
- Critical Thinking
Timeline
Operations Team Lead
Allianz
10.2021 - Current
Career Counselor
The Improvement Association
09.2017 - 10.2021
Internet Sales Manager
Honda/Nissan of Roanoke Rapids
02.2017 - 09.2017
Business Development Team Leader
Boyd Automotive Group
09.2014 - 01.2017
Community Support Specialist
Virginia Family Services
12.2013 - 03.2014
Customer Service Representative
General Dynamics Information Technology
08.2013 - 12.2013
Mental Health Technician
Community Memorial Health Center
07.2007 - 03.2012
Forensic Mental Health Technician
Central State Hospital
07.2005 - 07.2007
Human Service Aide
Southside Virginia Training Center
07.2004 - 07.2005
Business of Science - Business Administration
Saint Paul’s College
Nurse Aide Training -
Southside Virginia Community College
Associate of Science - Business Administration
Southside Virginia Community College
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