Tedra Szorosy
Bassett
Summary
Results-driven Branch Manager with expertise in customer experience, sales strategy development, and inventory management. Proven track record in financial performance analysis and enhancing customer relationships to drive branch profitability.
Overview
2027
2027
years of professional experience
Work History
Branch Manager
Ferguson Enterprises LLC
Danville
07.2018 - Current
- Managed daily operations in a high-volume branch environment.
- Oversaw staff training and development to ensure service excellence.
- Implemented inventory management strategies to optimize stock levels.
- Enhanced customer experience through effective problem resolution techniques.
- Coordinated team efforts to consistently exceed branch sales goals and targets.
- Evaluated employee performance and provided constructive feedback regularly.
- Fostered partnerships with local businesses to strengthen community engagement initiatives.
- Utilized software systems for tracking orders and managing customer inquiries.
- Managed staff scheduling, hiring and training processes.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Resolved escalated customer complaints in a timely manner.
- Developed targeted strategies that significantly enhanced customer satisfaction and loyalty.
- Established and built customer relationships through targeted outreach and initiatives.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Established strong working relationships with external partners such as vendors and suppliers.
- Assisted other branches during peak periods and special projects.
- Supported outside sales force in servicing and obtaining new business.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Analyzed competitors and market trends to facilitate business growth.
Outside Sales Account Manager
Ferguson Enterprises LLC
Lakewood
01.2004 - 07.2018
- Cultivated relationships with clients to understand their needs and preferences.
- Developed tailored sales presentations for diverse customer segments.
- Managed client accounts, ensuring timely follow-ups and support services.
- Collaborated with internal teams to streamline order processing and delivery.
- Conducted market research to uncover business opportunities and industry trends.
- Presented competitive pricing strategies to enhance client retention efforts.
- Trained new sales representatives on product knowledge and sales techniques.
- Responded promptly to customer inquiries regarding products or services offered.
- Developed and implemented targeted sales strategies that expanded customer base.
- Conducted market research to identify potential customers and target markets.
- Negotiated contracts with customers while maintaining profitability goals.
- Managed daily operations of the sales department, including budgeting, forecasting, planning, scheduling.
- Generated leads through cold calling, networking events, and referrals.
- Created and maintained records of all sales activities for accurate tracking.
- Cultivated strong relationships with existing customers through exceptional service and support.
- Attended trade shows and conferences in order to build brand awareness and generate new business contacts.
- Maintained a thorough understanding of competitors' pricing models and their strengths and weaknesses.
- Implemented best practices throughout the organization's sales process in order optimize results while minimizing costs.
- Worked closely with other departments such as finance, logistics and customer service in order to ensure smooth delivery of goods and services promised.
- Presented product demonstrations to prospective clients in order to secure new business opportunities.
- Resolved customer complaints quickly and efficiently while maintaining excellent relations with them.
- Developed creative solutions for complex problems that arose during the sales process.
- Researched industry trends related to current and future market conditions and used this knowledge when making decisions about product development and marketing efforts.
- Provided training sessions on how to use company products effectively for both employees and customers alike.
- Kept personal relationships with clients through frequent visits.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Operated register, handled cash and processed credit card transactions.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Recognized security risks to properly handle situations.
Branch Manager
Ferguson Enterprises LLC
Toms River
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
Criminal Justice
Ocean County College
Toms River, NJ06-1994
Skills
- Inventory management
- Customer experience
- Sales strategy development
- Financial performance analysis
- Data trend analysis
- Customer relationship management
- Sales management
- Reporting
- Approachable
- Interviewing and hiring
- Friendly
- Project management
- Operations management
- Team player
- Customer service
- Marketing
- Reliable
- Multi-tasking
- Attention to detail
- Customer and vendor relations
Timeline
Branch Manager
Ferguson Enterprises LLC
07.2018 - Current
Outside Sales Account Manager
Ferguson Enterprises LLC
01.2004 - 07.2018
Branch Manager
Ferguson Enterprises LLC
Criminal Justice
Ocean County College