Teila Fagan
Richmond,VA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Front of House Employee
Chick-fil-A
06.2024 - Current
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
Retail Associate
Footlocker
01.2024 - 06.2024
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
Front Desk
Gold's Gym
09.2022 - 08.2023
- Increased gym membership retention by fostering a positive and motivating workout environment.
- Managed scheduling of personal training appointments, maximizing trainer availability while accommodating client preferences.
- Projected positive atmosphere, making gym welcoming and inviting.
- Certified by American Red Cross in CPR and AED to address injuries.
- Motivated members to reach individual fitness goals with constructive feedback.
- Enhanced gym member satisfaction with consistent, reliable support and assistance during their workouts.
Retail Associate
Nike
05.2022 - 08.2022
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Cashier & Food Expo
Rocco's NY Pizza & Subs
05.2020 - 06.2021
- Monitored food quality and freshness throughout day.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Learned other teammates' work tasks to train as backup.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Greeted customers at counter to fulfill requests and answer questions.
- Optimized food presentation to enhance customer dining experience.
- Fostered positive dining atmosphere by offering exceptional customer service.
Cashier
Giant Foods
05.2018 - 02.2019
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Operated cash register to record transactions accurately and efficiently.
- Stocked, tagged and displayed merchandise as required.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Working On Bachelors For Criminal Justice Degree - Criminal Justice
Virginia Commonwealth University
Richmond, VA05-2026
High School Diploma -
Heritage High School
Leesburg, VA06-2021
Skills
- Strong Work Ethic
- Team player attitude
- Positive demeanor
- First Aid Training
- Up-selling strategies
- Training and mentoring
- Social Perceptiveness
- Problem Resolution
Timeline
Front of House Employee
Chick-fil-A
06.2024 - Current
Retail Associate
Footlocker
01.2024 - 06.2024
Front Desk
Gold's Gym
09.2022 - 08.2023
Retail Associate
Nike
05.2022 - 08.2022
Cashier & Food Expo
Rocco's NY Pizza & Subs
05.2020 - 06.2021
Cashier
Giant Foods
05.2018 - 02.2019
Working On Bachelors For Criminal Justice Degree - Criminal Justice
Virginia Commonwealth University
High School Diploma -
Heritage High School
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