Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
2
2
years of professional experience
Work History
Night Desk Receptionist
Old Dominion University
01.2023 - 05.2025
Resolved customer problems and complaints.
Answered phone promptly and directed incoming calls to correct offices.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Maintained confidentiality of information regarding clients and company.
Assisted with onboarding new clients and securing paperwork completion.
Maintained visitor log for entering and leaving facility for security purposes.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Behavior Technician
DOM ABA SERVICES
06.2024 - 12.2024
Worked as part of collaborative team to address changing needs of children and families.
Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Trained clients to apply appropriate social skills and behavior modification techniques.
Monitored client progress to provide continued guidance and consistent feedback to families.
Developed and implemented reinforcement systems to encourage positive behaviors.
Supported client using principles of applied behavior analysis.
Kept accurate records by documenting progress and adhering to prescribed behavior plan.
Collaborated closely with mental health professionals with treatment plan implementation.