TEMEYA BANKS
Virginia Beach
Summary
Completed certifications in CPR, First Aid, and Infection Control.
Overview
4
4
years of professional experience
Work History
Cashier
Kroger
09.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Customer Service Representative
Elizabeth River Crossings
04.2024 - 06.2024
- Greeted customers and provided exceptional customer service.
- Demonstrated product features and benefits for customers’ needs.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Handled customer complaints in a professional manner.
Customer Service Representative
Sutherland Global-Fiserv Ibond
08.2021 - 09.2023
- Developed strong relationships with customers by providing personalized assistance and support.
- Unlock Customer accounts and assisted with account inquiries.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and providing frontline customer support or assistance with products and services.
Education
Certificate - Licensed Practical Nurse
ECPI University
Virginia Beach, VAHigh School Diploma - undefined
I.C. Norcom High School
Portsmouth, VA06.2020
Skills
- Information Security
- Account Updating
- Report Generation
- Data Collection
Accomplishments
- Creative Problem Solving: - Resolved product issue through consumer testing.
- Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Timeline
Cashier
Kroger
09.2024 - Current
Customer Service Representative
Elizabeth River Crossings
04.2024 - 06.2024
Customer Service Representative
Sutherland Global-Fiserv Ibond
08.2021 - 09.2023
High School Diploma - undefined
I.C. Norcom High School
Certificate - Licensed Practical Nurse
ECPI University