Tenaya Bagwell
Newport News,VA
Summary
Dedicated Personal Banker with a strong focus on fraud detection demonstrating a proven ability to identify, investigate, and prevent fraud while showing empathy and excellent customer service. Proficient in fraud detection software and implementing prevention strategies. Skilled in compliance and risk assessment processes to ensure company security.
Overview
10
10
years of professional experience
Work History
PERSONAL BANKER
Wells Fargo Bank, N.A.
11.2017 - Current
- Guarantee security and safety of all bank and client assets via effective adherence of regular corporate and legal processes.
- Collaborated with cross-functional teams to develop comprehensive fraud detection strategies.
- Manage approximately 25-30 inbound calls to support clients with filing fraud claims.
- Identified trends in fraudulent activities by conducting thorough analysis of historical data, informing future prevention efforts.
- Consistently met or exceeded performance metrics related to accuracy, efficiency, and timely resolution of identified threats.
- Enhanced customer trust by promptly addressing fraud concerns and transparently communicating the results of investigations.
- Comply with bank operations and security procedures by participating in all dual-control functions.
TELLER
Wells Fargo Bank N.A.
10.2016 - 11.2017
- Employed excellent money handling abilities to operate and balance cash drawer daily.
- Manage risk in every transaction and detect fraudulent transactions to prevent losses.
- Responsible for training new employees on cash management, policies and procedures.
- Served as first point of contact for clients and displayed positive first impressions through friendly and expert customer service.
VAULT TELLER
Suntrust Bank
07.2015 - 10.2016
- Ordered an appropriate supply of cash each day to meet expected demands.
- Maintained accurate and balanced cash drawers by carefully counting funds and quickly investigating any discrepancy.
- Responsible for counting money and balancing the vault to ensure compliance with company guidelines and standards.
- Managed vault transactions as high as $300,000 with strong attention to detail and high integrity.
- Maintain risk control to ensure security of bank and client assets.
Education
HIGH SCHOOL DIPLOMA - Finance, Marketing, And Computer IT
Menchville High School
Newport News, Virginia06.2009
Skills
- Excellent Customer Service
- Interpersonal Communication
- Detail Oriented
- Active Listening
- Problem-Solving
- Conflict Resolution
Timeline
PERSONAL BANKER
Wells Fargo Bank, N.A.
11.2017 - Current
TELLER
Wells Fargo Bank N.A.
10.2016 - 11.2017
VAULT TELLER
Suntrust Bank
07.2015 - 10.2016
HIGH SCHOOL DIPLOMA - Finance, Marketing, And Computer IT
Menchville High School
Similar Profiles
Troy ClementTroy Clement
Vice President/Business Support Manager/Account Manager/Account Associate at Wells Fargo Bank, N.A. (acquired by Computershare Trust Company, N.A. Nov.2021)Vice President/Business Support Manager/Account Manager/Account Associate at Wells Fargo Bank, N.A. (acquired by Computershare Trust Company, N.A. Nov.2021)
Yesenia SalgadoYesenia Salgado
Associate Personal Banker at Wells Fargo Bank, N.A.Associate Personal Banker at Wells Fargo Bank, N.A.
Sarah SnyderSarah Snyder
Personal Banker at Wells Fargo Bank, N.A.Personal Banker at Wells Fargo Bank, N.A.
Karneshia IngramKarneshia Ingram
Customer Service Agent at MaximusCustomer Service Agent at Maximus
Leonard IgbinigunLeonard Igbinigun
Manager at LeorichardsonllcManager at Leorichardsonllc