Tenesia Bridges
Newport News
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Customer Service Manager
McDonald’s
Newport News
10.2023 - Current
- Resolved customer complaints effectively to maintain satisfaction levels.
- Trained and mentored new team members on customer service protocols.
- Managed daily operations to ensure smooth service delivery.
- Conducted regular team meetings to promote communication and collaboration.
- Monitored inventory levels and coordinated restocking activities.
- Enforced health and safety standards in compliance with company policies.
Coordinating assisting
Divine salon
Newport News
03.2021 - 05.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
Education
BBA - History
Norfolk State University
Norfolk, VA 08.2023 - 07.2026
Goose Creek High School
Goose Creek, SCSkills
- Customer service
- Problem resolution
- Inventory management
- Employee training
- Data analysis
- Team collaboration
- Leadership skills
- Conflict resolution
- Effective communication
Timeline
Customer Service Manager
McDonald’s
10.2023 - Current
BBA - History
Norfolk State University
08.2023 - 07.2026
Coordinating assisting
Divine salon
03.2021 - 05.2022
Goose Creek High School