Tenisha Betourd

As a Financial Management Analyst for CGI Federal supporting the U.S. Federal Courts, I provide end-to-end financial operations support including transaction processing, financial analysis, reconciliations, and invoice auditing. I process agency invoices and travel vouchers, track and monitor disbursements, and resolve payment issues such as cancellations and check re-issuances. I serve as a key liaison for accessing federal financial systems and participate in client meetings to deliver analytical insights. During a six-week period, I acted as interim team lead, overseeing daily operations and supporting team performance. I also train and coach team members on Accounts Payable processes and help enforce payment policy compliance to ensure accuracy and operational integrity.

• Recorded, interpreted and communicated financial data and plans using Momentum.
• Interim team lead in supervisor’s absence for 6 weeks, overseeing daily operations and supporting team performance.
• Supports financial management transaction processing, providing quality and timely financial analysis and reporting, performing financial reconciliations and account maintenance, and auditing accounting documents for accuracy and completeness for successful processing.
• Process agency invoices and travel vouchers, and reconcile payments for government agency.
• Assist with tracking and monitoring payments, payment cancellations, undisbursed payments and check re-issuances.
• Assist with providing support to access agency and other federal government financial information systems for accounting and billing purposes.
• Coaches and trains team members on Accounts Payable processes.
• Participates in client meetings to discuss financial analysis.
• Enacts policies to address correctness and suitability of vendor payments.

As a Momentum Trainer with CGI Federal, I played a key role in supporting the U.S. Federal Courts’ financial system upgrade by leading over 26 hands-on training sessions for more than 1,500 employees. I developed and delivered comprehensive training materials including presentations, job aids, and e-learning modules to ensure effective knowledge transfer and user adoption. I collaborated with cross-functional teams to align training content with evolving business processes, and provided end-user support through help desk resources. Additionally, I monitored training risks, updated documentation, and supported implementation milestones to ensure the successful rollout of the Momentum financial management system.

• Developed job-specific competencies and performance standards.
• Analyzed and evaluated training effectiveness and program outcomes.
• Collaborated with fellow trainers to implement effective training techniques aligned with industry best practices.
• Created and developed comprehensive training materials, including presentations, demonstrations, job aids, and electronic learning modules (ELMs), along with supplemental materials for end-user support and help desk assistance.
• Assisted in the development, review, and maintenance of consistent training deliverables to ensure successful knowledge transfer.
• Reviewed current client business processes and mapped them to future “to be” processes to align with training objectives.
• Developed and updated training documentation as needed, tracking, monitoring, and resolving training risks, issues, and action items.
• Worked on cross-functional initiatives within the project lifecycle to support the comprehensive execution of the Momentum upgrade.

As a Financial Management Analyst with CGI Federal, I provided comprehensive financial support to the U.S. Federal Courts, focusing on transaction processing, financial reporting, and reconciliations. I ensured timely and accurate processing of agency invoices and travel vouchers, while tracking payments, cancellations, and re-issuances. I also supported access to federal financial systems and assisted with account maintenance. In addition to contributing to client meetings with financial insights, I coached team members on Accounts Payable processes and helped enforce policies to improve the accuracy and compliance of vendor payments.

• Supports financial management transaction processing, providing quality and timely financial analysis and reporting, performing financial reconciliations and account maintenance, and auditing accounting documents for accuracy and completeness for successful processing.
• Process agency invoices and travel vouchers, and reconcile payments for government agency.
• Assist with tracking and monitoring payments, payment cancellations, undisbursed payments and check re-issuances.
• Assist with providing support to access agency and other federal government financial information systems for accounting and billing purposes.
• Coaches and trains team members on Accounts Payable processes.
• Participates in client meetings to discuss financial analysis.
• Enacts policies to address correctness and suitability of vendor payments.
• Audited payments and disbursements for the Administrative of Office of the Courts for all Federal Courts vendors.

As Lead Billing Analyst, I led utility billing operations and staff training initiatives to improve billing accuracy and customer satisfaction. I developed and delivered training modules addressing common billing issues and system usage, enhancing the team’s ability to handle customer inquiries. I played a key role in the implementation of the Tyler Munis System, partnering with IT to provide hands-on training and transition support. Additionally, I created detailed financial reports and dashboards using advanced Excel functions to support data-driven decision-making and team development.

• Spearheaded training initiatives for staff on efficient billing practices and system use, resulting in improved accuracy and customer satisfaction.
• Analyzed billing processes and developed training modules to address common issues, enhancing team capability in resolving customer inquiries.
• Collaborated with IT departments to implement the Tyler Munis System, providing on-the-ground training and support to ensure smooth transitions.
• Created financial reports and dashboards using advanced Excel functions, facilitating training on data analysis for better financial decision-making.
• Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
• Reviewed full history of past due accounts and contacted client or attorney regarding collection, implementation of payment plan or pursuit of legal remedies on unpaid accounts.
• Evaluated aging reports to identify members to be included in monthly outbound collection calls.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Researched and resolved billing discrepancies to enable accurate billing.
• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
• Managed all accounts payable functions for busy 3-person utility billing office.
• Designed and produced reports to highlight and explain collection issues and balances due, working with clients and attorneys simultaneously.
• Implemented proper execution of monthly collection letters and escalation process.
• Worked with multiple departments to check proper billing information.

As Cash Manager at IKEA, I developed and implemented training programs for front-line staff to improve cash handling practices and elevate customer service standards. I conducted workshops on internal controls and accounting policies, fostering a culture of compliance and operational accuracy. Additionally, I mentored new hires and provided ongoing performance support, resulting in measurable improvements in team efficiency and achievement of key performance indicators (KPIs).

• Managed a team of 35 team members.
• Designed and implemented training programs for front-line staff, focusing on cash management strategies and customer service excellence.
• Led workshops on internal controls and policies for accounting functions, promoting a culture of compliance and accuracy.
• Mentored new hires and provided ongoing support, improving team performance in achieving key performance indicators (KPIs).
• Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
• Analyzed business processes to identify cost savings and operational efficiencies.

As Management Analyst II, I developed and delivered comprehensive training on cash management and accounting procedures, improving staff proficiency and operational efficiency. I restructured team workflows to align with best practices, enhancing training content and staff engagement. I conducted annual refresher trainings timed to prepare the team for the busiest tax payment periods, helping manage high customer traffic and reduce long wait times. To further improve service delivery, I coordinated the creation of additional customer service counters to facilitate prompt tax payments and minimize lines. Additionally, I performed performance reviews that included training needs assessments to ensure continuous skills development within the team.

• Managed a staff of up to 45 team members.
• Evaluated current processes to develop improvement plans.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Reviewed internal systems and organized training plans to address areas in need of improvement.
• Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
• Developed and delivered training on cash management and accounting procedures, improving staff proficiency and operational efficiency.
• Restructured team processes to align with best practices, enhancing training content and staff engagement.
• Conducted performance reviews that included training needs assessments, ensuring continuous improvement of skills within the team.
• Conducted thorough reviews of operations to devise and deploy improvement strategies.
• Assisted with day-to-day operations, working efficiently and productively with all team members.