Tenisha Brown
Richmond
Summary
Dynamic professional with extensive experience in warehouse operations and customer service. Demonstrated expertise in quality control and packaging design, ensuring over 100% efficiency in order fulfillment. Skilled in forklift operation and adept at enhancing customer satisfaction through exceptional service. Proven ability to lead and improve compliance, showcasing strong organizational and problem-solving skills.
Equipped with willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Enrollment Specialist 1
Humana
08.2025 - Current
- Updated, entered, and reviewed customer data.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Responded proactively and positively to rapid change.
- Identified and resolved discrepancies and errors in customer accounts.
Customer Service/Data Entry Clerk
Department of Taxation and Finance
04.2025 - 06.2025
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Packaging Coordinator
CHT, USA
06.2024 - 03.2025
- Completed all orders within established time frames to support timely deliveries.
- Loaded and unloaded products onto and off delivery trucks to support seamless operations.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
Customer Service Agent
DHL Express
10.2020 - 08.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Handled day-to-day shipping and receiving overseeing more than 100 packages per day.
Lead Quality Auditor
Keefe Commissary, TKC Holdings
09.2023 - 06.2024
- Gathered and reviewed current data to determine areas in need of improvement.
- Educated and oriented employees to improve compliance with quality control protocols.
- Compared quantity, quality and labeling of customer orders to check accuracy and completeness.
- Scheduled and executed 5 daily audits.
Dental Assistant
Spencer Dental And Braces
06.2018 - 11.2019
- Prepared patient x-rays and images for dentist review.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Sterilized rooms and prepped equipment and instruments for 20+ procedures daily.
Grocery Clerk
Community Pride Grocery
03.2015 - 08.2018
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Retrieved items for customers and verified prices.
- Pleasantly greeted customers and provided prompt and courteous service.
- Operated cash register to accurately process and record customer payments.
Education
Dental Certification -
Medical Educators
Richmond, VA09-2018
High School Diploma -
George Wythe High School
Richmond, VA08-1998
Skills
- Deadline management
- Application verification
- Benefits administration
- Customer service background
- Data entry skills
Certification
- Occupational Safety & Health Administration (OSHA) 10-Hour General Industry Training - OSHA.
- Hazardous Material & IATA certified
- Forklift Operator
Timeline
Enrollment Specialist 1
Humana
08.2025 - Current
Customer Service/Data Entry Clerk
Department of Taxation and Finance
04.2025 - 06.2025
Packaging Coordinator
CHT, USA
06.2024 - 03.2025
Lead Quality Auditor
Keefe Commissary, TKC Holdings
09.2023 - 06.2024
Customer Service Agent
DHL Express
10.2020 - 08.2024
Dental Assistant
Spencer Dental And Braces
06.2018 - 11.2019
Grocery Clerk
Community Pride Grocery
03.2015 - 08.2018
High School Diploma -
George Wythe High School
Dental Certification -
Medical Educators