Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tenisha Daughtry

Newport News

Overview

13
13
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Conduent
05.2021 - 07.2025
  • Provided high-level administrative support, including scheduling meetings, managing correspondence, and coordinating office operations.
  • Maintained accurate records and files, handling confidential information with discretion.
  • Assisted in preparing reports, presentations, and spreadsheets for management.
  • Managed calendars, travel arrangements, and event planning to ensure smooth daily operations.
  • Acted as the primary point of contact for internal and external communications, ensuring professional and timely responses.
  • Utilized office software (e.g., Microsoft Office, Google Suite) to enhance efficiency and workflow management.
  • Supported departmental projects by coordinating resources, tracking progress, and ensuring deadlines were met.

Claims Adjuster

MetLife
11.2017 - 05.2021
  • Reviewed, investigated, and processed workers’ compensation claims to determine eligibility, coverage, and benefits.
  • Analyzed medical reports, accident details, and employer statements to assess claim validity and compliance with state and federal regulations.
  • Communicated with claimants, employers, medical providers, and attorneys to gather information, resolve disputes, and facilitate timely claim resolution.
  • Calculated benefit payments, including temporary disability, permanent disability, and medical expenses, ensuring accuracy and compliance.
  • Negotiated claim settlements while maintaining

Patient Access Representative

Sentara
03.2012 - 10.2017
  • Greeted patients and managed scheduling of appointments.
  • Ensured accuracy of insurance information and obtained necessary pre-authorizations.
  • Coordinate claims submission and oversee medical billing activities.
  • Ensured accuracy of patient information through regular updates in [EHR system name, e.g., Epic, Medisoft].
  • Enhanced office efficiency by assisting physicians with various administrative responsibilities.
  • Resolved patient issues and maintained high standards of service.

Education

H.S. Diploma - undefined

Deep Creek High School

A.S. - Business Administration

Tidewater Community College
Norfolk, VA
06.2015

Skills

  • Windows
  • Telemarketing
  • Analysis skills
  • Operating systems
  • Supervising experience
  • Microsoft Office (4 years)
  • Customer service
  • Adobe Acrobat
  • Computer Networking
  • Account Analysis
  • Office management
  • Live chat
  • Accounts payable
  • Cash handling
  • Help Desk
  • ERP systems
  • Microsoft Access
  • Guest services
  • Financial Report Writing
  • Cooking
  • Typing
  • Epic (3 years)
  • Customer relationship management
  • Account Reconciliation
  • Retail sales
  • Order entry
  • Front desk
  • Software troubleshooting
  • Desktop support
  • ICD-9
  • SharePoint
  • Office Management
  • Human Resources
  • Desktop Support
  • Pricing
  • Help desk
  • Medical terminology
  • Time Management (4 years)
  • Sales
  • DoD Experience
  • Cash register
  • Accounts receivable
  • Google Suite
  • Negotiation
  • ICD-10
  • Technical support
  • Clerical experience
  • Computer networking
  • Accounts Receivable
  • Technical Support
  • Baking
  • MS OFFICE (4 years)
  • SAP
  • Benefits Administration
  • General Ledger Accounting

Certification

  • Professional In Human Resources Present
  • First Aid Certification January 2024 to Present
  • Food Handler Certification June 2023 to Present

Timeline

Administrative Assistant

Conduent
05.2021 - 07.2025

Claims Adjuster

MetLife
11.2017 - 05.2021

Patient Access Representative

Sentara
03.2012 - 10.2017

H.S. Diploma - undefined

Deep Creek High School

A.S. - Business Administration

Tidewater Community College

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Tenisha Daughtry