Terecia Browne
Norfolk
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Night Audit position. I am a detail-oriented team player with strong organizational skills, and ready to help the team achieve company goals. I possess the ability to handle multiple projects simultaneously with a high degree of accuracy. In each job I have been employed in, I have always been in the customer service field, and understand the importance of offering the best service possible for continued growth of the establishment. I have been tasked with many responsibilities, that has given me great experience in dealing with Clients, Guests and Individuals as a whole.
Overview
10
10
years of professional experience
Work History
Lead Nail Technician
Lavender Laced Beauty Xpress
09.2023 - Current
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Oversaw schedule to manage appointments of new and existing clients.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Kept tidy and organized area to comply with cleanliness standards.
- Registered customer information on database to enable tracking history and maintain accurate records.
- Offered personalized services according to needs and preferences.
Lead Nail Technician/Salon Owner/Operator
Sting Nail Studio
04.2016 - 07.2023
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Oversaw schedule to manage appointments of new and existing clients.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Grew repeat client base through effective marketing and customer service.
- Designed creative nail art designs and patterns.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
Immigration Officer
Immigration Department
01.2016 - 03.2021
- Asked visitors prearranged chain of questions to collect information on visitors entering country.
- Observed passengers passing through passport control areas by checking passports.
- Advised visitors on immigration laws governing country, consequences of breaking laws and reasons for deportation.
- Collected and arranged client documents and data for application submission.
- Issued visas to visitors stating how long visitor is permitted to legally stay in country.
- Conducted investigations and interviews to pursue illegal immigrants with falsified information on applications for asylum, visas or citizenship.
- Supervised deportation transitions to help visitors find means of transport back to home country.
Customer Service Representative
NCO Call Center
08.2015 - 01.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Cashier
Burger King
04.2014 - 08.2015
- Accurately handled cash register transactions while providing excellent customer service.
- Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Operated and sanitized kitchen and food preparation equipment.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
Education
No Degree - Nail Technology
Nail Technology Training And Educational Center
Norfolk09.2023
High School Diploma -
Norview High School
Norfolk, VA 06.2015
Skills
- Team Collaboration
- Business Administration
- Office Management
- Hospitality Service
- Time Management
- Verbal and Written Communication
- Customer Assistance
- Front Desk Operations
- Telephone Etiquette
- Administrative Skills
Timeline
Lead Nail Technician
Lavender Laced Beauty Xpress
09.2023 - Current
Lead Nail Technician/Salon Owner/Operator
Sting Nail Studio
04.2016 - 07.2023
Immigration Officer
Immigration Department
01.2016 - 03.2021
Customer Service Representative
NCO Call Center
08.2015 - 01.2016
Cashier
Burger King
04.2014 - 08.2015
No Degree - Nail Technology
Nail Technology Training And Educational Center
High School Diploma -
Norview High School
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