Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Teresa Jones

West Point,VA

Summary

Dedicated Housing Case Manager with extensive experience in providing housing support and case management, enhanced by military service. Expertise in developing customized housing plans and coordinating with community resources to ensure client success. Proven ability to leverage problem-solving skills and empathy to address diverse client needs, significantly improving housing stability and overall well-being. Committed to fostering positive outcomes through compassionate support and strategic resource management.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Housing Case Manager

Bay Aging
09.2024 - Current
  • Developed individualized housing plans to assist clients in achieving stable living conditions.
  • Coordinated access to community resources, including mental health services and employment programs.
  • Conducted regular assessments to monitor client progress and adjust support strategies accordingly.
  • Ensured program compliance with federal, state, and local regulations through diligent monitoring of policies and procedures.
  • Managed approximately 25 incoming calls, emails and faxes per day from clients needing Housing assistance.
  • Established partnerships within the community to address various barriers faced by clients seeking stable housing opportunities, such as employment or mental health support services.

Lead Shelter Support Staff

CARITAS Emergency Men's Shelter
08.2021 - 08.2024
  • Engaged with Participants in a person-centered, trauma-informed manner.
  • Assisted Participants with housing plans, resumes, employment applications, SNAP Benefits, and Medicaid.
  • Provided direct supervision of emergency shelter and facilitated a safe environment by compassionately enforcing program guidelines and policies.
  • Skilled in conflict resolution, de-escalation methods, and trauma-informed care.
  • Linked homeless veterans with Veterans Affairs Case managers for benefits and housing plans.

Sports and Fitness Instructor

STARZ Program
10.2016 - 09.2018
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Boosted student performance by providing individualized support and targeted feedback.

Professional Development

Bright Point Community College
10.2015 - 08.2016
  • Completing Degree

Education

Career Studies Certificate/Criminal Justice - Criminal Justice

Bright Point Community College
Chester, VA
05-2021

Associate of Applied Science - Human Services With Criminology Specialization

Bright Point Community College
Chester, VA
12-2025

Skills

  • Leadership
  • Conflict resolution
  • De-escalation methods
  • Trauma-informed care
  • Policy Implementation
  • Problem-Solving
  • Decision-Making
  • Client advocacy
  • Multicultural sensitivity
  • Supportive counseling
  • Housing assessment
  • Community resource navigation

Certification

  • CPR
  • NARCAN
  • Homeless Management Information System (HMIS)
  • Mental Health First Aid

Timeline

Housing Case Manager

Bay Aging
09.2024 - Current

Lead Shelter Support Staff

CARITAS Emergency Men's Shelter
08.2021 - 08.2024

Sports and Fitness Instructor

STARZ Program
10.2016 - 09.2018

Professional Development

Bright Point Community College
10.2015 - 08.2016

Career Studies Certificate/Criminal Justice - Criminal Justice

Bright Point Community College

Associate of Applied Science - Human Services With Criminology Specialization

Bright Point Community College

Similar Profiles

CREATE PROFILE
Teresa Jones