Teresa Outland
Virginia Beach
Summary
Adept at multitasking and thriving in high-volume dining environments, I significantly increased sales through expert upselling and deep menu knowledge when working in high volume restaurants. My strong work ethic and exceptional customer service skills, coupled with a proficiency in POS system operations, have consistently enhanced guest satisfaction and loyalty. I am trained in fine dining, but have adapted easily in a more casual dining atmosphere.
Overview
8
8
years of professional experience
Work History
Server/Bartender Shift Manager
Sloppy Seconds Bar and Grill
11.2024 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Managed inventory of dining supplies to prevent shortages during service.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Bartender/Server
Aldos Ristorante
08.2023 - 10.2023
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Served food and beverages promptly with focused attention to customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Server/Bartender
Le Yaca Restaurant
11.2016 - 07.2023
- Cultivated warm relationships with regular customers.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Increased sales significantly by upselling higher-end products to customers.
- Served high customer volumes during special events, nights, and weekends.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Salem High School
Virginia Beach, VA07-1993
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Menu memorization
- High volume dining
- Order accuracy
- Table setting
- Wine service
- Wine pairings
- Upselling techniques
- Point of sale (POS) system operations
- Positive guest interactions
- Team player
- Reliability
- Multitasking
- High energy and stamina
- Cool under pressure
Timeline
Server/Bartender Shift Manager
Sloppy Seconds Bar and Grill
11.2024 - 01.2025
Bartender/Server
Aldos Ristorante
08.2023 - 10.2023
Server/Bartender
Le Yaca Restaurant
11.2016 - 07.2023
High School Diploma -
Salem High School
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