Summary
Overview
Work History
Education
Skills
Timeline
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Teresa Ross

Norfolk

Summary

Committed sales associate transitioning to administrative assistant role, poised to leverage exceptional interpersonal skills and meticulous attention to detail for enhancing office operations.

Overview

11
11
years of professional experience

Work History

Sales Associate

Target
Virginia Beach
11.2020 - Current
  • Assessed customer needs through engaging interactions and targeted questioning.
  • Secured consistent sales by delivering knowledgeable and friendly support.
  • Resolved issues promptly to ensure high levels of customer satisfaction.
  • Promoted ongoing sales promotions and special offers to drive revenue growth.

Sales Associate

BJ's Wholesale Club
Virginia Beach
11.2019 - 10.2020
  • Provided assistance to guests with daily shopping needs to enhance guest experience.
  • Trained incoming employees on operational procedures and service standards.
  • Supported management in executing special projects to achieve organizational goals.

Head Cashier/Customer Service

Lanier Parking Solutions
Norfolk
09.2015 - 10.2019
  • Collected fees from guests in parking garage to ensure revenue integrity.
  • Issued parking tags for guests to display in windshields.
  • Coordinated with towing company regarding illegally parked vehicles.
  • Ensured functionality and effectiveness of surveillance cameras.
  • Assisted guests in safely exiting parking garage.
  • Maintained office cleanliness through dusting, vacuuming, trash disposal, and window cleaning.

Key Holder

Big Lots
Chesapeake
04.2014 - 08.2015
  • Greeted customers by providing excellent customer service.
  • Processed payments and counted inventory.
  • Maintained a neat and organized store.
  • Provided an excellent shopping experience.
  • Handled customer complaints pleasantly to ensure satisfaction.
  • Unloaded trucks and stocked shelves.
  • Responsible for opening and closing the store.
  • Ensured deposits were prepared accurately.
  • Checked in vendors.

Education

Graduate Certificate - Office Management

Smarthorizons
Chesapeake, VA
10.2024

Skills

  • Excellent communication skills
  • Energetic self-starter
  • Sales Training
  • Customer Service
  • Product Sales
  • Sales Development
  • Inventory Control
  • Professional Demeanor
  • Excellent people skills

Timeline

Sales Associate

Target
11.2020 - Current

Sales Associate

BJ's Wholesale Club
11.2019 - 10.2020

Head Cashier/Customer Service

Lanier Parking Solutions
09.2015 - 10.2019

Key Holder

Big Lots
04.2014 - 08.2015

Graduate Certificate - Office Management

Smarthorizons

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Teresa Ross