Summary
Overview
Work History
Education
Skills
Affiliationsandmemberships
Specializedskillsandknowledge
Personal Information
Honorsandawards
Timeline
Generic

Terrance J. Watkins

Chester

Summary

Process-driven and results-oriented Senior Logistics Leader (92M) with 22+ years of specialized experience optimizing Human Resource management, supply chain management, property accountability for all ten classes of supply, and overseeing logistics/transportation operations in highly versatile, fast-paced environments. Demonstrated success in evaluating existing policies, procedures, and directives and concurrently implementing best-in-class systems to drive operational excellence. Skilled in developing corrective actions for the organization planning and executions of exercises, identifying process improvement possibilities, and capitalizing on opportunities to save on costs, realign processes with organizational objectives, and institute procedures for mobilization and contingency exercises to assess supply program readiness and effectiveness. Self-directed and a quick learner with exceptional communication, problem-solving, and leadership skills. Proficient in devising, revising, and implementing Standard Operating Procedures to drive consistency across multiple locations worldwide. Leverage extensive experience and analytical skills to advise management on the status of programs within their range of authority to improve processes and concurrently coordinate with internal and external teams to ensure availability of required resources at all locations.

Overview

14
14
years of professional experience

Work History

Area Manager II

Amazon Delivery Station
06.2024 - 12.2024
  • Leads and supervises a team of two Process Assistants (front-line supervisors) and 100-250 hourly associates in inbound and outbound operations within the Delivery Station
  • Ensures that over 90,000+ Amazon customer orders are processed and delivered daily; carries out supervisory responsibilities in accordance with the organization's policies and procedures
  • Strategically plans shift requirements for two process assistants and 150+ associates while simultaneously forecasting future needs, appraising performance, rewarding and disciplining employees, resolving problems, monitoring and controlling costs, and addressing staffing needs
  • Oversees and implements safety standards to protect over 200 associates daily from incidents that could result in injury, illness, or loss of life
  • Ensures onboarding is properly being ran and all standards adhered to
  • Increased cost efficiency by 55% by increasing average associate container build rate by 5%
  • Increased associate engagement by 60% by planning activities 30-60 days out to give maximum notification and participation, increasing morale and motivation by 20% retaining more veteran employees
  • Briefed management on program policies to increase understanding, ensuring a more diverse workforce

Career Management NCO

Office of the Quartermaster General
03.2021 - 06.2024
  • Led 150 employees in 10 multifunctional logistic career fields, supporting 110,000 Active Army, National Guard, and U.S Army Reserve Soldiers worldwide
  • Provided support in establishing, maintaining, and improving readiness for various organizations in all 3 COMPOs
  • Served as a project manager that required a team of specialists for fulfillment of the assigned function and made functional assignments to team members, outlined problems, anticipated and determined objectives and desired results of assignments
  • Delivered strategic and technical advice while orchestrating professional development and driving operational excellence
  • Coordinated directly with top-level Department of Defense military and civilian personnel of major commands, installations, and activities
  • Spearheaded staffing, personnel allocation, planning, and resourcing for 92Z merger
  • Partnered with other military branches, including the Navy, Marines, and Air Force; increased interoperability by 40%
  • Improved and managed the MOS certification programs; increased monthly enrollment by over 60% for and decreased backlog by 80%
  • Developed detailed reports, directives, guidance, policies and procedures to ensure information provided was clear and concise
  • Reviewed proposed force structure changes to determine the impacts on personnel readiness for all three COMPOs throughout the Army during the People Optimization Strategy

Platoon Sergeant

111th Quartermaster Company United States Army
07.2018 - 03.2021
  • Use automated supply/inventory program/data base to prepare inventory and issue documents.
  • Maintained property book items to include tactical equipment for platoon resulting in zero losses
  • Selected for expertise and prowess to brief the SECARMY (Secretary of the Army) and SMA (Sergeant Major of the Army) on mortuary affairs capabilities
  • Provided requisite interface with key officials on a case by case basis to ensure all requirements are captured regarding Mortuary Affairs Operations
  • Coordinated with multiple department personnel on scheduling and utilization of anatomical materials.
  • Ensured appropriate internal management protocols are adhered to in accordance with requisite regulatory guidelines
  • Maintained property accounting records to sustain day to day property accounting functions resulting in the readiness of 30 Soldiers and over 10 pieces of
    rolling stock for the company's IRF PTDO mission
  • Improved performance compliance by 35%; performed strategic analysis, orchestrated training experimentation programs, and ensured alignment between business plans and policies
  • Maintained sanitation controls and conduct as well as taught proper disposal of regulated medical waste while conducting Mortuary Affairs operations
  • Able to apply fact finding and investigative techniques to maintain compliance with regulations

Mortuary Affairs NCO

4thSustainment Brigade United States Army
06.2015 - 07.2018
  • Served simultaneously as the platoon sergeant and the only Brigade Mortuary Affairs NCO
  • Responsible for timely accomplishment of assigned workload and ensures distribution to maximize personnel effectiveness
  • Assisted the Property Book Officer with evaluation of Property Accounting Management Programs
  • Established the SOP (Standard Operations Procedures) for mortuary affairs roles in tactical operations; adapted by 4th Infantry Division
  • Supported customer requirements and interactions on site, ensuring optimal internal and external customer support across the organization
  • Increased organizational compliance by 40% by implementing SOPs and training employees in service standards
  • Taught 13 mortuary affairs CLEAR team classes throughout the
    Division for over 400 Soldiers and Officers
  • Supervised the flawless movement of 800 pieces of rolling stock
    in support of Atlantic Resolve deployment
  • Adhered to organizational policies and regulations and maintained data privacy per information safety regulations
  • Enhanced employees' skills by coordinating, conducting, and delivering quality personnel training, guidance for career progression, performance improvement with a keen focus on improving organizational productivity

Support Operations NCO

541st Sustainment Battalion United States Army
02.2011 - 06.2015
  • Provided support for the Command Discipline Program (CDP) assessment, and consultation services for interrelated readiness issues and programs
  • Provided directions to supply technicians and hand receipt holders within the Command
  • Formulated and developed operating policies and procedures in accordance with regulatory requirements
  • Resolved high-priority Human resource issues, logistics, supply, distribution, information or service problems through personal action or immediate coordination
  • Managed over $75,000 worth of equipment during garrison and deployment operations.
  • Led team in developing strategic plans to meet operational objectives.
  • Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
  • Handled administrative requirements, maintained records and submitted operational reports.
  • Maintained optimal inventory levels to meet operational requirements.
  • Conducted personal and professional counseling, routine inspections and physical fitness tests.

Education

Master of Science - Public Administration

Colorado Technical University
Colorado Springs, CO
05-2018

Bachelor of Science - Human Resources Management

Colorado Technical University
Colorado Springs, CO
05-2016

Associate of Science - General Studies

Colorado Technical University
Colorado Springs, CO
03-2014

Masters Leaders Course -

Army Logistics University
01-2021

Senior Leadership Course -

Army Logistics University
01-2012

Basic Leadership Development Course -

U.S. Army Logistics University
01-2008

Skills

  • Project management
  • Military procedures
  • Logistics management
  • Supply chain management
  • Purchase orders
  • Warehouse operations
  • Supply room organization
  • Communication
  • Stock control
  • Distribution planning
  • Storage management
  • Supply chain optimization
  • Security management

Affiliationsandmemberships

Association of Quartermasters

Specializedskillsandknowledge

  • Policies Implementation: Demonstrated experience in delivering administrative support, providing consultation to staff and management on advanced principles and practices, and offering advice to meet organizational and departmental goals. Skillfully orchestrate and lead implementation of programs that increase employee engagement and reduce turnover rate.
  • Leadership: Proven ability in building, training, and coaching high-performing teams ready to achieve defined business goals. Serve as lead for team and help meet and exceed objectives in highly competitive environments. Extensive experience in streamlining workflows, defining priorities, and estimating resource requirements; determining short-term or long-term goals and strategies to achieve results; coordinating with other organizations to monitor progress and evaluate outcomes.
  • Communication & Collaboration: Convey information clearly and in an understandable manner with clients through emails, phone calls, or text messages. Ensure successful clients' investments through real estate and other loans; analyze financial data and assess risks of loans to understand different factors, including income, debt levels, and employment history.
  • Strategic Focus: Gain exceptional efficiencies by implementing the best strategies and systems. Work collaboratively with cross-functional and cross-organizational personnel to expedite processes and achieve mutual objectives. Understand and appropriately apply principles, procedures, requirements, regulations, and policies related to specialized expertise.
  • Service Delivery: Foster and retain strong working relationships with all stakeholders and leverage exceptional listening skills to understand ideas and focus on attaining benefits for overall growth of organization. Proven success in creating value, empowering people, driving change, and bridging gap between information system management and ongoing programs. Managed all facets of administrative operations within federal agencies.

Personal Information

Title: Retired MSG

Honorsandawards


  • Meritorious Service Medal (2)
  • Joint Service Commendation Medal
  • Army Commendation Medal (4)
  • Army Achievement Medal (4)
  • Army Good Conduct Medal (8)
  • Iraq Campaign Medal
  • Global War on Terrorism Expeditionary Medal
  • Global War on Terrorism Service Medal
  • National Defense Service Medal (2)
  • Joint Meritorious Unit Citation
  • Meritorious Unit Citation (2)
  • Military Outstanding Volunteer Service Medal
  • Humanitarian Service Medal
  • Non-Commissioned Officer Professional Development Ribbon (3)
  • Army Service Ribbon
  • Overseas Service ribbon (4)
  • Drivers badge



Timeline

Area Manager II

Amazon Delivery Station
06.2024 - 12.2024

Career Management NCO

Office of the Quartermaster General
03.2021 - 06.2024

Platoon Sergeant

111th Quartermaster Company United States Army
07.2018 - 03.2021

Mortuary Affairs NCO

4thSustainment Brigade United States Army
06.2015 - 07.2018

Support Operations NCO

541st Sustainment Battalion United States Army
02.2011 - 06.2015

Master of Science - Public Administration

Colorado Technical University

Bachelor of Science - Human Resources Management

Colorado Technical University

Associate of Science - General Studies

Colorado Technical University

Masters Leaders Course -

Army Logistics University

Senior Leadership Course -

Army Logistics University

Basic Leadership Development Course -

U.S. Army Logistics University
Terrance J. Watkins