Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terrell Pruden

Norfolk

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

9
9
years of professional experience

Work History

Leasing Consultant

Career Strategies Inc
Virginia Beach
11.2021 - Current
  • Assisted prospective tenants with leasing inquiries and property tours.
  • Coordinated tenant move-ins and move-outs, maintaining accurate records.
  • Maintained communication with residents regarding maintenance requests and community events.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Prepared lease paperwork and obtained signatures and first payments from new residents.

Assistant Property Manager

Gates Hudson
Virginia Beach
06.2023 - 07.2025
  • Assisted in managing tenant inquiries and addressing maintenance requests effectively.
  • Coordinated property inspections and ensured compliance with safety regulations.
  • Maintained accurate records of leases, renewals, and tenant communications.
  • Supported the leasing team by preparing property marketing materials and showings.
  • Handled complaints from tenants regarding maintenance issues and resolved them promptly.
  • Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Collected first month's rent along with security deposit prior to move-in date.
  • Checked rental eligibility by following company's verification process.

Technical Support Representative

Apple
Hampton
01.2017 - 06.2021
  • Resolved customer inquiries about product features and functionalities.
  • Assisted customers in troubleshooting software and hardware issues effectively.
  • Documented customer interactions in Apple's support ticketing system accurately.
  • Guided users through setup processes for Apple devices and applications.
  • Documented all activities related to technical support, including processes, updates, and changes made.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Assisted customers with password resets, account unlocks, and security settings adjustments.

Education

High School Diploma -

Oscar Smith High School
Chesapeake, VA
06-2014

Skills

  • Property management
  • Customer service
  • Sales techniques
  • Record keeping
  • Property management knowledge
  • Specialize in Yardi, OneSite, and Entrada software
  • Friendly, positive attitude
  • Microsoft Word

Timeline

Assistant Property Manager

Gates Hudson
06.2023 - 07.2025

Leasing Consultant

Career Strategies Inc
11.2021 - Current

Technical Support Representative

Apple
01.2017 - 06.2021

High School Diploma -

Oscar Smith High School

Similar Profiles

CREATE PROFILE
Terrell Pruden