Terri Burke
Newport News
Summary
Dedicated and hardworking with excellent experience in the industry. Dependable and quick-learning team player with effective communication and organization skills. Excels in prioritizing tasks while concentrating on producing quality work. Always looking to learn something new and challenge myself to become better and more experienced in all aspects of my role. Willing to go above and beyond job title to assist my staff
Overview
18
18
years of professional experience
Work History
Office Services Assistant
Virginia Department Of Corrections
01.2023 - Current
- Use CORIS system to enter/update court sentencing and conditions for probation, parole and post release supervision.
- Upload court orders/plea agreements/restitution orders using OCRA system.
- Utilize Virginia Courts Case Information (VCCI) to look up relevant information pertaining to probationer's sentence and conditions when court order is not yet available.
- Correspond with Circuit Court clerks via email and phone to obtain court orders/documents not in OCRA, notice of referrals and for any clarifications needed related to probation/parole/post release sentences.
- Complete unassigned investigations listed in CORIS, assign to appropriate staff member(s), and prepare necessary paperwork to complete investigation.
- Prepare intake, Pre sentence report, and investigation files for Surveillance Officers and Probation Officers.
- Run record checks (VCIN) for Surveillance Officers and Probation Officers.
- Update sentencing/conditions from court documents and websites as needed.
- Create investigations and correspond with other districts when information, documents, or other tasks are needed related to a probationer being supervised by our district.
- Distribute incoming mail from shipments, couriers and postal deliveries.
- Manage front desk area by welcoming and greeting probationers/visitors, assisting probationers with the check in process, having probationers fill out required paperwork for supervison. Provide Surveillance Officers information and paperwork to complete intake process.
- Answered telephone calls and read emails to redirect calls and forward emails to appropriate personnel. Operated postage equipment to register weight of packages and apply meter postage of outgoing mail. Receive incoming mail and forward it to appropriate staff.
- Receive in, stamp and deliver subpoenas to appropriate staff.
- Assist
Class Instructor
Peninsula Alcohol Safety Program
03.2008 - 09.2009
- Maintained confidential records and information in compliance with federal and state regulations.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group discussions aimed to promote positive changes and solutions.
- Fostered a positive classroom culture that promoted respect, collaboration, inclusivity, and a growth mindset for all individuals.
- Provided positive feedback and offered one on one conversations after or before class if needed.
- Maintained attendance records, administered breathalyzer tests prior to class in accordance with ASAP guidelines.
- Reported any absences, positive alcohol tests or behavioral issues to their probation officer.
Residential Counselor
Keystone Of Newport News
03.2008 - 06.2008
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Responsible for escorting/monitoring them to on site school, cafeteria, and any off campus appointments or activities.
- Respond to "codes" on assigned unit as well as assisting on other units on campus.
Community Corrections Technician
Hampton Newport News Criminal Justice Agency
12.2005 - 04.2006
- Responsible for handling all intakes, both individual and groups (up to 15 people)
- Assist probationers with paperwork, answering any questions they may have.
- Linking them up with community services work when required as part of their sentence.
- Answering multi-line phone system and assisting front desk when needed
- Running record checks for Probation Officers and assisting with drug tests when needed.
- Responsible for alerting Warrant Patrol (at the time was in same building) when someone was wanted so they could conduct arrest in our office.
Education
Bachelor of Science - Psychology
Ball State University
Muncie, IN12.1997
Skills
- Customer Service
- Time Management
- Positive Attitude
- Dedicated Team Player
- Verbal Communication
- Organizing and Categorizing
- Office Administration
- Strong Problem Solver
- Prioritizing Work
- Data Entry
Timeline
Office Services Assistant
Virginia Department Of Corrections
01.2023 - Current
Class Instructor
Peninsula Alcohol Safety Program
03.2008 - 09.2009
Residential Counselor
Keystone Of Newport News
03.2008 - 06.2008
Community Corrections Technician
Hampton Newport News Criminal Justice Agency
12.2005 - 04.2006
Bachelor of Science - Psychology
Ball State University
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