Terri Crawford
Woodbridge
Summary
Project and program manager with over 9 years of experience in leading complex initiatives and managing multimillion-dollar contracts within federal and healthcare sectors. Expertise in overseeing full contract lifecycles, optimizing business processes, and achieving significant cost savings. Strong skills in stakeholder engagement, compliance, and data-driven decision-making. Recognized for enhancing operational efficiency and governance in high-visibility projects.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Federal Project Manager II
Oracle Health & Life Sciences
Arlington
10.2025 - Current
- Supported VA EHRM delivery by aligning execution with PWS and program objectives to ensure successful project outcomes.
- Audited and approved program expenditures, ensuring compliance with federal regulations and safeguarding program integrity.
- Coordinated cross-functional teams to enhance execution and accuracy in reporting, contributing to improved project visibility.
Administrative Specialist
NASA Headquarters
Washington
01.2025 - 10.2025
- Managed enterprise contract portfolio over $100M, improving oversight through development of dashboards.
- Collaborated with Finance and IT to eliminate recurring billing discrepancies, resulting in savings of $1,800 monthly.
- Collaborated with finance and IT to eliminate recurring billing discrepancies, saving $1,800 monthly.
- Managed contractor oversight as primary liaison for vendor relations, streamlining onboarding and offboarding processes.
Program Specialist (COR II)
Library of Congress, Health Services Division
Washington
12.2022 - 01.2025
- Fulfilled the role of COR for a $250K, five-year Wellness Center maintenance contract while supporting additional health services contracts, which involved managing invoices, contractor performance, closeout activities, and strategic optimization efforts.
- Achieved $17K direct savings and $100K–$150K cost avoidance through strategic sourcing and sole-source justification.
- Developed financial dashboards for $345K budget, enhancing forecasting and executive reporting.
- Reopened wellness facilities, increasing utilization 40%.
- Executed ADA-compliant renovation, increasing accessibility for 100+ users.
- Coordinated seven inter-office projects to ensure timely and successful execution.
- Designed SOPs and job aids for front-desk operations and onboarding.
Training Specialist
U.S. Department of Veterans Affairs, Central Office
Washington
09.2021 - 12.2022
- Directed national leadership program for 22 physicians, improving competencies 50%.
- Created executive-level data-driven reports to inform strategic decision-making with actionable recommendations.
- Developed SharePoint collaboration platforms and resource repositories to enhance team communication and resource access.
- Participated in hiring panels to identify and select top talent aligned with organizational goals.
Administrative Officer (Operations & Project Coordination)
VA Medical Center, Prosthetics
Washington
05.2021 - 09.2021
- Managed HR and workforce operations for 19 employees, including performance plans and hiring processes.
- Resolved patient service backlog, enhancing customer satisfaction levels.
- Led multidisciplinary renovation project to meet national accreditation standards.
Health Systems Specialist (Fellow)
Harry S. Truman VA Medical Center, Office of the Director
Columbia
06.2020 - 05.2021
- Led virtual call center transition (team of 5); established charter, KPIs, and timelines, achieving $28K annual savings and reducing lease footprint by 1,230 sq. ft.
- Reduced audit cycle time by over 20 hours through Lean Six Sigma improvements, enhancing overall efficiency.
- Conducted Root Cause Analysis for COVID-19 exposure cases, effectively closing critical gaps in safety protocols.
- Created Facilities Management compliance dashboard for Joint Commission standards.
- Contributed to QASP for a $5.7M outpatient contract.
Clinical Documentation Improvement Specialist
VA Medical Center
Tampa
10.2018 - 06.2020
- Improved physician documentation accuracy 40% through training and standardized tools.
- Monitored and interpreted regulatory guidelines to ensure coding and documentation compliance.
- Redesigned processes to enhance compliance and optimize revenue capture.
Auditor
VA Medical Center
Salisbury
10.2016 - 10.2018
- Conducted audits to enhance clinical documentation quality and support improvement initiatives.
- Collaborated with multidisciplinary teams to enhance care quality and ensure compliance with regulations.
- Supported talent acquisition by serving on panels to hire essential health information management staff.
Education
M.S. - Healthcare Administration
Champlain College
Burlington, VTSkills
- Project & Program Management (Agile, Waterfall)
- Risk Management & Regulatory Compliance
- Budget management
- Contract management
- Vendor Management
- Stakeholder engagement
- Strategic planning
- Process improvement
- KPI development
- Tools & Methods: SharePoint; PowerPoint, Excel (advanced), Power BI (familiarity), process mapping (Gantt Charts, flow charts)
Selected Achievements
- Managed oversight of $100M+ in contracts, improving compliance, forecasting, and reporting visibility.
- Generated $100K–$150K cost avoidance and $17K direct savings through strategic sourcing and vendor negotiations.
- Delivered $28K annual savings by transitioning operations to a virtual model.
- Improved audit efficiency by 20+ hours via Lean Six Sigma process improvements.
- Increased program engagement 40% through operational redesign and stakeholder coordination.
Certification
Project Management Professional (PMP)
Affiliations
Volunteer experience supporting underserved communities through outreach initiatives in Guatemala, Jamaica, and St. Louis
Timeline
Federal Project Manager II
Oracle Health & Life Sciences
10.2025 - Current
Administrative Specialist
NASA Headquarters
01.2025 - 10.2025
Program Specialist (COR II)
Library of Congress, Health Services Division
12.2022 - 01.2025
Training Specialist
U.S. Department of Veterans Affairs, Central Office
09.2021 - 12.2022
Administrative Officer (Operations & Project Coordination)
VA Medical Center, Prosthetics
05.2021 - 09.2021
Health Systems Specialist (Fellow)
Harry S. Truman VA Medical Center, Office of the Director
06.2020 - 05.2021
Clinical Documentation Improvement Specialist
VA Medical Center
10.2018 - 06.2020
Auditor
VA Medical Center
10.2016 - 10.2018
M.S. - Healthcare Administration
Champlain College