Terri Dyer
Orange
Summary
Seasoned Payroll Benefits Specialist with comprehensive background in payroll administration, benefits coordination and compliance regulations. Strong skills include effective communication, thorough organization, and accurate data analysis. Previously demonstrated ability to streamline processes for improved efficiency and accuracy in payroll operations. Consistently maintain up-to-date knowledge of industry trends to optimize business practices and employee satisfaction.
Overview
8
8
years of professional experience
1982
1982
years of post-secondary education
Work History
Payroll & Benefits Specialist
Zamma Corporation
Orange
03.2021 - 03.2026
- Process payroll for employees accurately and timely each pay period.
- Administer employee benefits programs, including health insurance and retirement plans.
- Respond to employee inquiries regarding payroll and benefits information.
- Maintain accurate records of employee time and attendance data.
- Ensure compliance with federal and state payroll regulations and tax laws.
- Generate payroll reports for management review and analysis.
- Collaborate with HR to update benefits enrollment and eligibility changes.
- Support training sessions on payroll systems for new hires and employees.
- Coordinated with Human Resources department to process terminations and final payments.
- Ensured that all deductions were properly applied according to company policies.
- Performed periodic audits of personnel files for accuracy and completeness.
- Provided training sessions for staff members on using the payroll system correctly.
- Generated reports on the status of employee benefits for management review.
- Managed vendor relationships related to employee benefits programs.
- Processed new hire paperwork, including enrollments in benefit plans and direct deposit forms.
- Calculated retroactive salary adjustments due to changes in job titles or rate of pay increases.
- Monitored leave requests ensuring proper documentation was received before approving them.
- Assisted with open enrollment meetings by providing information on benefit options available to employees.
- Provided customer service support for employee inquiries regarding benefits, payroll deductions, and other related issues.
- Resolved any discrepancies between payroll records and W-2 forms at year end.
- Researched complex pay and benefit questions from employees or managers to provide accurate answers within established timelines.
- Reviewed time cards for accuracy prior to entering into the payroll system.
- Performed various financial activities such as processing garnishments, preparing payments for 401 contributions, and reconciling discrepancies between payroll records and bank statements.
- Conducted audits of payroll systems to ensure accuracy and compliance with applicable laws.
- Maintained up-to-date knowledge of federal, state, and local regulations governing employee benefits.
- Checked accuracy and completeness of benefits applications and documents.
- Reviewed employee enrollments to verify accuracy, inputting information into company database.
- Provided assistance to plan participants by explaining benefits information to ensure educated selections.
- Coordinated benefits processing, including enrollments, terminations and claims.
- Communicated effectively via email, phone and face-to-face with plan participants to resolve issues pertaining to health and welfare benefits.
- Oversaw enrollment of new employees and company-wide yearly enrollment period.
- Mastered state and Federal benefit laws Including ERISA, FMLA, COBRA, HIPPA and 401k administration.
- Conducted surveys and focus groups to assess employee satisfaction with benefits offerings and identify improvement areas.
- Participated in benefits renewal process, analyzing proposals and making recommendations.
- Processed benefits invoices for payment, verifying accuracy and resolving discrepancies with vendors.
- Maintained detailed records of employee benefits enrollments and changes for auditing and reporting purposes.
- Managed and maintained employee benefits programs including health insurance, retirement plans, and wellness programs.
- Conducted benefits orientation sessions for new hires, ensuring understanding of benefits offerings.
- Assisted employees with benefits enrollment and changes, providing guidance on plan options and implications.
- Coordinated annual open enrollment process, including preparation of materials, presentations, and employee support.
- Developed and distributed communications materials to educate employees about their benefits and any changes.
- Administered leave programs such as FMLA, PTO, and disability leave, ensuring compliance and proper tracking.
- Resolved employee issues related to benefits, serving as a liaison between employees and insurance providers.
- Administered employee insurance, pension and savings plans, working with insurance brokers and plan carriers.
- Evaluated job positions to determine classification, exempt or non-exempt status and salary.
Human Resources Generalist
FM Expressions
Gordonsville
07.2018 - 03.2021
- Managed employee onboarding and orientation processes for new hires.
- Developed and implemented HR policies in alignment with company culture.
- Facilitated training sessions to enhance employee skills and knowledge.
- Administered benefits programs and addressed employee inquiries regarding options.
- Coordinated recruitment efforts, including job postings and interviews.
- Maintained accurate employee records and ensured compliance with regulations.
- Supported conflict resolution efforts between employees and management teams.
- Conducted background checks, reference checks and employment verification.
- Worked on 401(k) administration, FMLA and workers' compensation claims and benefits.
- Conducted employee hiring and exit interviews.
- Coordinated employee benefits including health insurance plans, 401k savings plan, vacation and sick leave policies and other programs.
- Participated in career fairs or recruiting events at local colleges and universities for talent acquisition purposes.
- Maintained records of payroll forms, leave notifications, employee files, benefits information and workers' compensation files.
- Conducted new hire orientation sessions and onboarding activities to ensure successful transition into the organization.
- Performed data entry of employee information in HRIS system for accurate record keeping.
- Responded promptly to inquiries from internal staff members regarding employment matters.
- Processed salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
- Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.
- Designed new employee packages and sent out via mail and e-mail.
- Monitored attendance records to track tardiness or absences in order to enforce attendance policies.
- Facilitated conflict resolution between employees through mediation sessions or counseling services.
- Investigated employee complaints or grievances related to workplace issues or violations of policy.
- Managed payroll processing functions including timekeeping records, deductions and tax withholding calculations.
- Advised managers on effective methods for handling disciplinary actions or terminations when necessary.
- Maintained up-to-date knowledge of current trends in Human Resources management techniques and strategies.
- Assisted with recruitment efforts by sourcing candidates through various channels such as LinkedIn, Indeed, Glassdoor.
- Organized company events such as team building exercises or holiday parties to foster a positive work environment.
- Researched employee relations issues and conducted meetings with employees and supervisors.
- Assisted customer service with inbound and outbound calls regarding human resources inquiries.
- Audited job postings for old, pending, on-hold and draft positions.
- Prepared reports related to personnel activity such as turnover rate or hiring process metrics.
- Transmitted enrollment, termination and alteration information to vendors within established timeframes to keep changes up-to-date.
- Worked closely with human resources business partners to facilitate year-end talent reviews and articulate team strengths.
- Evaluated job applications received from potential candidates against established criteria for job qualifications.
- Maintained employee records in accordance with applicable legal requirements.
- Conducted background checks and orientation, coordinating new employee onboarding process.
- Provided essential support to address individual HR needs of employees.
- Established and maintained trusted relationships around organization to optimize business and employee experience.
- Partnered with senior HR team to communicate company standards and policies.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Maintained human resources records by processing applications and resumes.
- Assisted with recruitment initiatives by interviewing and talent sourcing.
- Led employee engagement surveys and focus groups to identify areas for improvement and enhance employee satisfaction.
- Managed employee separation processes, including exit interviews and termination paperwork, ensuring a smooth transition.
- Managed recruitment processes, including job postings, candidate screening, and interviews, ensuring timely and efficient hiring.
Education
Fairfax High School
Fairfax , VASkills
- Payroll administration
- Benefits management
- Compliance adherence
- Employee onboarding
- Timekeeping accuracy
- Employee engagement
- Effective communication
- Problem solving
- Attention to detail
- Customer service
- Payroll processing
- Multi-state payroll
- Year-end processing
- Garnishment processing
- Leave management
- Benefits administration
- Employee relations
- Direct deposit setup
- Adapting to change
- Human resources
- Health insurance management
- Retirement plan administration
- Benefits interpretation
- Payroll auditing
- Verbal and written communication
- HR compliance
- Onboarding assistance
- Written and oral communication
- Recruitment support
- New employee orientations
- Relationship building
- Termination procedures
- Special projects
- Payroll coordination
- Human resources management
- ADP workforce now
- Documentation and reporting
- Open enrollment
- FMLA comprehension
- HRIS systems
- New employee enrollment
- Employee benefits practices
- Problem-solving
- Process improvement
- Conflict management
- Records maintenance
- Decision-making
- Written communication
- Professional demeanor
- Retirement plans
- Benefits explanation
- Healthcare benefits
- Conflict resolution
- Recruitment coordination
Timeline
Payroll & Benefits Specialist
Zamma Corporation
03.2021 - 03.2026
Human Resources Generalist
FM Expressions
07.2018 - 03.2021
Fairfax High School