Terri Zuluaga
Midlothian
Summary
Diligent patient care technician with solid background in patient care. Known for providing compassionate support and ensuring patient comfort. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, patient mobility assistance, and medical documentation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Care Technician
VCU Health System
10.2024 - Current
- Perform blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provide high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Monitor vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assist nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Promote a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assist with feeding and monitored intake to help patients achieve nutritional objectives.
- Assist in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Patient Care Technician
Bon Secours Mercy Health
03.2024 - Current
- Monitor vital signs and report changes to nursing staff, ensuring timely medical interventions when necessary.
- Assist nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhance patient satisfaction by providing compassionate and attentive care.
- Assist in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Contribute to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
Patient Service Representative
Bon Secours Mercy Health
06.2023 - 03.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Used Epic to schedule appointments.
Preschool Lead Teacher
Bon Secours Mercy Health
12.2021 - 06.2023
- Completed documentation on individual children and teachers for recordkeeping.
- Planned and prepared activities for preschool aged students.
- Built strong relationships with parents, providing regular updates on student progress and addressing concerns promptly.
- Promoted a positive classroom environment, fostering respect, empathy, and teamwork among students.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Served as a mentor for new teachers, offering guidance on lesson planning, classroom management techniques, and parent communication strategies.
- Applied play-based strategies to provide diverse approaches to learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Administered assessments for each child and tracked results.
- Identified signs of emotional and developmental problems in children and reported to parents.
- Implemented behavior management strategies effectively reducing disruptions during instructional time while promoting a positive learning atmosphere.
Lead Teacher
Kiddie Academy
09.2021 - 12.2021
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Implemented assessment tools that monitored student progress throughout the year, allowing for targeted interventions when needed to close achievement gaps.
Delivery Driver
DoorDash
07.2021 - 08.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Night Supervisor
Wawa
07.2019 - 07.2021
- Developed strong relationships with staff members through effective communication and leadership efforts.
- Facilitated smooth shift transitions by maintaining open communication between day and night teams.
- Managed inventory control, ensuring adequate supplies were available for nightly operations.
- Enhanced workplace safety by implementing and enforcing strict security protocols for night shift employees.
- Addressed customer complaints swiftly, resolving issues in a professional manner to promote positive experiences during nighttime hours.
- Ensured a clean and organized work environment by directing nightly cleaning tasks and routine maintenance activities.
- Monitored employee attendance, addressing any issues promptly to maintain optimal staffing levels on the night shift.
Cashier/Waitress
Sandston Bistro and Shakes
05.2018 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Enhanced equipment performance by conducting thorough cleaning and detailing tasks.
- Improved facility cleanliness by implementing efficient cleaning techniques and utilizing appropriate cleaning products.
Education
High school diploma -
John Randolph Tucker High School
Henrico County, VA06.2020
Bachelor of Science in Nursing - Nursing
Herzing University
Dearborn, MI05-2027
Skills
- Cash management
- Detail-oriented cleaning skills
- Food preparation expertise
- Inventory management
- Team management
- Fluent in Spanish
- Vital signs monitoring
- CPR certification
- Blood glucose testing
- Phlebotomy techniques
- Adaptable
- Childhood education expertise
Certification
- Spanish/English bilingual certification
- CPCT/A - Patient Care Technician/Assistant
- First Aid/CPR Certified
Languages
Spanish - Fluent
Mandarin - Intermediate
Additional Information
I volunteered for three years at Autumn Care Assisted Living Facility. I took calls as a receptionist, fed patients, spent time with the patients (read to them, sang with them, and just talked to them about life), I worked with the activities coordinators to plan and execute fun activities with them, and led their Sunday worship service.
Timeline
Patient Care Technician
VCU Health System
10.2024 - Current
Patient Care Technician
Bon Secours Mercy Health
03.2024 - Current
Patient Service Representative
Bon Secours Mercy Health
06.2023 - 03.2024
Preschool Lead Teacher
Bon Secours Mercy Health
12.2021 - 06.2023
Lead Teacher
Kiddie Academy
09.2021 - 12.2021
Delivery Driver
DoorDash
07.2021 - 08.2021
Night Supervisor
Wawa
07.2019 - 07.2021
Cashier/Waitress
Sandston Bistro and Shakes
05.2018 - 03.2020
High school diploma -
John Randolph Tucker High School
Bachelor of Science in Nursing - Nursing
Herzing University
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