TERRY KAY A. WHYTE
Hampton
Summary
I endeavor to attain constructive results for communities by applying my education, technical knowledge, resourcefulness, strong work ethics and zeal to stimulate success from within a professional organization.
Overview
16
16
years of professional experience
Work History
Direct Support Professional
Eula’s Place
Portsmouth
12.2024 - Current
- Assisted with planning and coordination of activities and outings based on individual needs.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Assisted clients with maintaining good personal hygiene.
Housekeeping Supervisor
Courtyard by Marriott
Hampton
05.2024 - 02.2025
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Analyzed data collected from surveys or reports in order to identify areas needing improvement in terms of cleanliness or service delivery.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
Cashier Team Lead
All Spice Restaurant
Lancaster
01.2024 - 05.2024
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Scanned items and checked pricing on cash register for accuracy.
- Answered customers' questions and provided information on store procedures or policies.
Direct Care Worker
Lisa Home Care
Virginia Beach
09.2023 - 01.2024
- Responded promptly to emergency situations using sound judgment techniques.
- Tracked and reported clients' progress based on observations and conversations.
- Used approved crisis intervention techniques in emergency situations.
Operations Coordinator
138 Student Living Jamaica Limited
Kingston
03.2020 - 06.2023
- Report Directly to the CEO about updates surrounding the operations of the company
- Source and compare supplies and its cost for the day-to-day operations of the company
- Ensure the cleaning of Rooms and common areas are up to standards of the company
- Assist Residents with packing and storing items, ensuring they are label accordingly
- Update the accounts departments with storage information and other updates regarding storage
- Ensure all work completed by contractors are up to standard of the company
- Check and update CEO with work and its progress
- Ensure all purchase orders and invoices are in line with the accounts department requirements
- Sign all invoices after each purchase or work is completed before handing it over to the accounts department
- Ensure all charges are added to each resident’s account before refund is approved
- Manage office supplies for all phases
- Manage inventory and order supplies for the daily operations of the company
- Provide daily operations updates to CEO
- Check Maintenance and housekeeping status and inspections
- Update storage and extra appliances charges to the accounts department
Operations Assistant
138 Student Living Jamaica Limited
05.2019 - 03.2020
- Answer Telephone calls to the office
- Provide customer/ Residents with response to their queries as related to the operations department
- Communicate and escalate maintenance issues that are reported to the department
- Receive and vet in accordance with agreed procedure before passing on contractor invoices
- Request for materials and request for time schedule to conduct work
- This includes follow up on request for payments from suppliers, contractors, housekeeping and maintenance departments
- Create and Maintain data based of frequent vendors, suppliers, contractors, etc
- Entering data to generate various reports, primarily the room cleaning, mold rooms and inventory reports and SOP forms
- Request, prepare and follow up on request for quotations and purchase orders for approval and signature, check delivery orders, and invoice for payments
- Maintain electronics and hard copy filing system for the operations department
- Run company errands where required
- Preparing and modifying documents include correspondence, reports, memo, emails and drafts
Senior Security Supervisor
138 Student Living Jamaica Limited
03.2019 - 05.2019
- Patrolling all phases from time to time to ensure officers are well groomed and appearance are according to standard, observing the security officers to ensure that residents are entering and exiting property with minimum delay
- Providing guidance to security officers in handling and responding to situations as they arise whilst on duty, preparation and approval of the work schedule
- Reporting and investigate occurrences of accidents, complaints, criminal activity, and crisis situations
- Maintain computer records of all actions in a daily activity report, acting as a member of the Emergency response Team
- Submit By-weekly report to HOD along with other duties assign
Security Supervisor
138 Student Living Jamaica Limited
11.2018 - 03.2019
- Patrolling and Logging
- Assist with breaking
- Assist with writing schedule
- Reporting
Security Officer
138 Student Living Jamaica Limited
08.2016 - 11.2018
- Ensuring that only persons associated with the hall allowed to enter, obtain approval before allowing visitors to enter the hall
- Log all residents, non-Residents and vehicles that enters and leave the hall
- Alert and assertive always
- Patrolling
Security Officer
Port Security Corps Limited
09.2015 - 08.2016
- Logging Vehicles
- Labeling Containers
- Patrolling and Reporting
- Searching ( People, Containers)
- Gangway attendant
Child Care/ baby Sitting
Katrina Tingling
11.2014 - 02.2015
- Bathing and Feeding Children
- Cleaning and washing
- Schedule appointments
- Teaching Children
Cashier
Essential Supermarket
07.2014 - 09.2014
- Serving and Cashing Customers
- Checking off cash
- Merchandising
Office Assistant/ Room Attendant
Little Savoy Guest House
08.2013 - 12.2013
- House Keeping ( Cleaning rooms and spreading Beds)
- Customer Service
- Make Reservations for Guest
- Assist with Cleaning Pool and Cooking for Guest
- Ensure guest are comfortable and Relaxed
Cooking/ Waitress
Tastee Franchise
01.2013 - 01.2013
- Assist with cooking
- Pre - prep for Cooking
Security Officer
Allied Protection Limited
12.2008 - 07.2012
- Patrolling
- Logging
- Attending to Customer Service
- Report Writing
Education
Supervisory Management Level 3 -
HEART TRUST NSTA (NCTVET)
03.2025
Customer Service Supervisor Certificate -
HEART TRUST NSTA (NCTVET)
03.2025
Industrial Security Level 2 -
HEART TRUST NSTA (NCTVET)
03.2025
St John Ambulance Certificate - First Aid & CPR
Jamaica02.2022
Customer Service Representative -
HEART TRUST NSTA (NCTVET)
10.2020
Industrial security Operations Level 1 -
HEART TRUST NSTA (NCTVET)
02.2013
Food & Beverage Restaurant Service (Server) Level 1 -
HEART TRUST NSTA (NCTVET)
04.2008
CXC - Home Management, Food and Nutrition, English, Childcare Development, Social Studies
YOUNG WOMEN CHRISTIAN ASSOCIATION
01.2007
Skills
- Customer Service
- Leadership
- Computer Proficiency
- Extroversion
- Team work
References
Available upon request.
Timeline
Direct Support Professional
Eula’s Place
12.2024 - Current
Housekeeping Supervisor
Courtyard by Marriott
05.2024 - 02.2025
Cashier Team Lead
All Spice Restaurant
01.2024 - 05.2024
Direct Care Worker
Lisa Home Care
09.2023 - 01.2024
Operations Coordinator
138 Student Living Jamaica Limited
03.2020 - 06.2023
Operations Assistant
138 Student Living Jamaica Limited
05.2019 - 03.2020
Senior Security Supervisor
138 Student Living Jamaica Limited
03.2019 - 05.2019
Security Supervisor
138 Student Living Jamaica Limited
11.2018 - 03.2019
Security Officer
138 Student Living Jamaica Limited
08.2016 - 11.2018
Security Officer
Port Security Corps Limited
09.2015 - 08.2016
Child Care/ baby Sitting
Katrina Tingling
11.2014 - 02.2015
Cashier
Essential Supermarket
07.2014 - 09.2014
Office Assistant/ Room Attendant
Little Savoy Guest House
08.2013 - 12.2013
Cooking/ Waitress
Tastee Franchise
01.2013 - 01.2013
Security Officer
Allied Protection Limited
12.2008 - 07.2012
Supervisory Management Level 3 -
HEART TRUST NSTA (NCTVET)
Customer Service Supervisor Certificate -
HEART TRUST NSTA (NCTVET)
Industrial Security Level 2 -
HEART TRUST NSTA (NCTVET)
St John Ambulance Certificate - First Aid & CPR
Customer Service Representative -
HEART TRUST NSTA (NCTVET)
Industrial security Operations Level 1 -
HEART TRUST NSTA (NCTVET)
Food & Beverage Restaurant Service (Server) Level 1 -
HEART TRUST NSTA (NCTVET)
CXC - Home Management, Food and Nutrition, English, Childcare Development, Social Studies
YOUNG WOMEN CHRISTIAN ASSOCIATION