Terry Lowry
Palmyra
Summary
Results-driven professional with expertise in claim analysis and legal compliance. Recognized for exceptional problem-solving abilities and attention to detail, contributing to successful claim resolutions and improved team performance.
Overview
1
1
Certification
38
38
years of professional experience
Work History
injury claim specialists
state farm insurance
charlottesville
10.1998 - Current
- investigate, evaluate and resolve bodily injury and liability claims.
- Investigate and determine liability through: recorded phone interviews, police reports, legal duties
- Negotiated settlements with claimants and legal counsel to achieve favorable outcomes.
- Managed litigation files by coordinating with company defense counsel to facilitate resolution.
- Analyze medical records treatment details and CPT and DIagnostic codes on bills for causation of injury in relation to the medical records notes and claim details.
- Ensured claims were thoroughly processed and closed, adhering to company policies. to a closed status.
sales Manager
Sears
Charlottesville
06.1988 - 09.1998
- Led sales team to consistently meet monthly targets, enhancing customer engagement.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Developed training programs for new sales associates, enhancing product knowledge.
- Conducted regular performance reviews, delivering constructive feedback to team members.
- Implemented process changes that streamlined sales department workflow.
- Facilitated regular meetings with staff to align on quarterly and annual goals.
- Managed inventory levels, ensuring optimal stock availability for customer demands.
Education
Bachelor of Science - Business
Bluefield College
Bluefield, WV12-2004
Skills
- Investigation techniques
- Claim analysis
- Legal compliance
- Negotiation strategies
- Case management
- Quality assurance
- Workflow automation
- Problem solving
- Time management
- Customer relationship management
- Effective communication
- Team collaboration
- Conflict resolution
- Inventory management
- Knowledge sharing
Certification
- Insurance adjuster license
Timeline
injury claim specialists
state farm insurance
10.1998 - Current
sales Manager
Sears
06.1988 - 09.1998
Bachelor of Science - Business
Bluefield College