Tesha Stanley
Hampton
Summary
Benefits Specialist with expertise in claims processing and client engagement. Proven track record in documentation verification and data analysis, leading to improved decision-making and enhanced client satisfaction.
Overview
18
18
years of professional experience
2
2
Certifications
Work History
Benefits Specialist/Senior Financial Advisor
Aflac
Newport News
06.2025 - Current
- Delivered exceptional customer service and benefits support to individual and business policyholders, ensuring clear communication of coverage options and claims details.
- Processed claims, policy changes, and billing inquiries efficiently while maintaining regulatory compliance.
- Established robust client relationships to enhance policy renewals and identify cross-selling opportunities.
- Supported claims processing teams by verifying documentation and resolving discrepancies for accurate record management.
Verizon Financial Billing Specialist
Verizon
Newport News
03.2008 - 01.2025
- Resolved customer billing inquiries and discrepancies efficiently, enhancing overall satisfaction.
- Collaborated with cross-functional teams to streamline billing processes and improve accuracy.
- Maintained accurate customer account information using billing software.
- Responded to customer inquiries regarding billing, payments, and account status promptly.
- Generated detailed financial reports to support month-end closing activities and ensure timely revenue recognition.
Verizon Fiber Technical Specialist
Verizon
Newport News
03.2008 - 01.2025
- Provided technical support for network maintenance and troubleshooting procedures.
- Diagnosed and resolved customer-reported issues efficiently using remote support tools and internal ticketing systems.
- Collaborated with engineering and network operations teams to escalate and resolve complex service outages.
- Troubleshot malfunctions and diagnosed issues for equipment and components.
- Monitored performance of computer systems and networks to ensure proper operation.
Verizon Customer Analyst Specialist
Verizon
Newport News
03.2008 - 01.2025
- Analyzed customer data to identify trends and preferences for improving engagement strategies.
- Collaborated with cross-functional teams to enhance customer experience initiatives.
- Trained and mentored new representatives on advanced communication skills and conflict resolution techniques.
- Assisted in staff training on best practices for effective customer engagement.
Education
MBA - Business Administration And Management
Strayer University
Northern Virginia 06-2023
Bachelor of Arts - Sociology
Norfolk State University
Norfolk, Virginia, VASkills
- Claims processing
- Data analysis
- Project and client management
- Documentation verification
- Client engagement
- Training and mentoring
- Special projects
- Human resources management
- CompTIA Security
Certification
CompTIA Security+
Timeline
Benefits Specialist/Senior Financial Advisor
Aflac
06.2025 - Current
Verizon Financial Billing Specialist
Verizon
03.2008 - 01.2025
Verizon Fiber Technical Specialist
Verizon
03.2008 - 01.2025
Verizon Customer Analyst Specialist
Verizon
03.2008 - 01.2025
MBA - Business Administration And Management
Strayer University
Bachelor of Arts - Sociology
Norfolk State University