Tess Carroll
Henrico
Summary
Dynamic Certified Clinical Medical Assistant skilled in clinical documentation and patient education. Recognized for implementing process improvements that enhance operational workflows and patient satisfaction. Ready to leverage expertise to support high-quality patient care.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant Intern
Bon Secours Urgent Care-Towne Center
Midlothian, VA
08.2025 - Current
- Oversaw the administration of medications and vaccinations, maintaining rigorous adherence to established healthcare protocols.
- Collaborated with healthcare providers to ensure thorough patient assessments and procedural accuracy.
- Maintained and updated patient records through electronic health record systems, prioritizing accuracy and compliance with healthcare standards.
- Delivered informative sessions to patients about treatment plans and preventive healthcare practices, ensuring understanding and compliance.
- Analyzed and refined patient intake procedures, resulting in increased operational efficiency within urgent care facilities.
- Participated in ongoing education and training to stay informed about the latest developments in medical practices and standards.
- Managed multiple responsibilities, balancing front office duties such as phone answering and billing processing with clinical tasks as needed to ensure smooth workflow.
- Created and delivered customized educational programs for patients, focusing on essential preventive healthcare strategies.
- Monitored medical supply levels and executed replenishment orders to maintain uninterrupted availability of essential resources.
- Reviewed and revised inventory expiration and vaccine logs to uphold compliance with tracking standards.
- Facilitated diagnostic and technical treatment procedures by setting up and operating specialized medical equipment and apparatus.
- Sourced and processed essential data and calculations to facilitate physician's understanding of diagnostic outcomes.
- Developed and instituted care protocols aimed at enhancing overall office functionality.
- Implemented safety measures to safeguard patients from excessive radiation exposure during procedures.
- Educated patients on procedures, medications, and physician instructions, contributing to improved health outcomes.
- Monitored patient responses while preparing and administering medications to ensure symptom relief.
- Executed efficient collection and preparation of laboratory specimens, ensuring reliability in diagnostic outcomes.
- Delivered high-quality patient care by accurately measuring vital signs and administering prescribed medications in a timely manner.
- Facilitated patient satisfaction by efficiently addressing concerns and providing clarity on treatment plans and test results.
- Assessed client medical history by obtaining detailed information on medications, symptoms, and allergies for effective healthcare delivery.
- Maintained accurate and organized medical records through systematic filing, organizing, and scanning of documents.
- Supported surgical operations by ensuring operating room readiness and maintaining instrument sterility.
- Facilitated the preparation of lab specimens for diagnostic evaluation, supporting timely and reliable testing processes.
- Conducted thorough intake assessments by obtaining and documenting patient medical history, vital signs, and presenting complaints.
- Performed EKGs and various tests in accordance with patient presentations to ensure accurate diagnosis.
- Educated patients on procedures to alleviate anxieties and promote compliance.
- Coordinated efforts with medical and administrative teams to enhance patient experience through a supportive and empathetic atmosphere.
- Assessed and documented pulse oximetry readings to support patient health and safety.
- Performed spirometry tests to evaluate and monitor patient lung capacity and health.
- Conducted thorough sanitization, restocking, and organization of exam rooms and medical equipment for operational efficiency.
- Employed electronic health records software to maintain accurate data entry, supporting efficient communication during patient handoffs.
- Systematically collected and maintained patient records, focusing on vital statistics such as blood pressure and weight.
- Assisted in patient readiness for examinations and treatments, focusing on optimal positioning and comfort throughout the process.
- Enhanced operational efficiency by managing appointment scheduling and facilitating prompt rooming of patients.
- Supported laboratory operations by collecting and processing specimens for routine checks and diagnostic testing.
- Oversaw patient flow by directing individuals to exam rooms and managing inquiries in support of physician examinations. Coordinated patient movement to exam rooms while fielding questions to streamline physician examination processes. Directed patient arrivals to exam rooms and addressed inquiries, optimizing preparation for physician examinations.
- Monitored and safeguarded patient information confidentiality through diligent compliance with HIPAA standards in recordkeeping and communication practices.
- Engaged with a wide range of patients, utilizing empathetic communication and attentive listening to enhance patient experience and satisfaction.
- Assessed emergency situations and swiftly engaged necessary personnel to implement protocols aimed at safeguarding patient well-being.
- Monitored adherence to infection control protocols, including hand hygiene, to foster a secure and healthy work environment.
- Collaborated with healthcare providers to perform patient assessments and ensure precise documentation of vital signs.
- Executed administrative tasks, including organizing appointment schedules and ensuring smooth patient check-in experiences.
- Assisted healthcare providers in conducting patient assessments and recording vital signs.
Certified Clinical Medical Assistant
Commonwealth Primary Care ACO
Henrico, VA
10.2020 - Current
- Implemented process improvements that enhanced operational efficiency within the clinic setting.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared and administered medications to alleviate patient symptoms.
- Contributed to accurate diagnoses by efficiently collecting and preparing laboratory specimens for analysis.
- Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.
- Facilitated effective communication between patients and healthcare providers with clear explanation of medical procedures and treatment plans.
- Increased patient satisfaction by promptly addressing concerns or questions about their treatment plans or test results.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Measured patient pulse oximetry.
- Measured patient spirometry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Certified Clinical Medical Assistant
Patient First
Midlothian, VA
10.1998 - Current
- Administered patient care, ensuring comfort and adherence to clinical protocols.
- Assisted healthcare providers with examinations and diagnostic procedures for optimal patient outcomes.
- Managed patient records using electronic health record (EHR) systems to maintain accurate data.
- Educated patients on treatment plans, medications, and preventive care measures to enhance understanding.
- Collaborated with interdisciplinary teams to streamline workflows and improve patient service delivery.
- Monitored vital signs and reported changes in patient conditions to nursing staff promptly.
- Trained new medical assistants on clinical procedures and office protocols for consistent service quality.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
- Supported team members in providing comprehensive care through active participation in interdisciplinary meetings focused on individualized clinical goals.
- Promoted a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
Certified Nursing Assistant
Carroll Staffing
Henrico, VA
01.1990 - Current
- Provided compassionate patient care, ensuring comfort and safety during daily activities.
- Assisted nursing staff with patient assessments, documenting vital signs and health changes.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients.
- Trained junior staff on best practices in patient care and adherence to safety protocols.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Education
Associate of Applied Science - Registered Nursing
J. Sargeant Reynolds Community College
Richmond, VABachelor of Science - Registered Nursing
Bon Secours Memorial College of Nursing
Henrico, VA06-2028
Skills
- HIPAA compliance
- Immunization administration
- Venipuncture expertise
- Vital sign monitoring
- Medical office procedures
- Medical history recording
- Patient intake process
- Clinical documentation
- Phlebotomy techniques
- Examination preparation
- Specimens collection and processing
- Professionalism and ethics
- Specimen collection
- Physician support
- Inventory management
- Medical terminology
- Adaptable and flexible
- Direct care
- Laboratory procedures
- Blood pressure monitoring
- Specimen labeling
Certification
- CNA - Certified Nurse Assistant
- CMA - Certified Medical Assistant
Timeline
Certified Clinical Medical Assistant Intern
Bon Secours Urgent Care-Towne Center
08.2025 - Current
Certified Clinical Medical Assistant
Commonwealth Primary Care ACO
10.2020 - Current
Certified Clinical Medical Assistant
Patient First
10.1998 - Current
Certified Nursing Assistant
Carroll Staffing
01.1990 - Current
Associate of Applied Science - Registered Nursing
J. Sargeant Reynolds Community College
Bachelor of Science - Registered Nursing
Bon Secours Memorial College of Nursing