Tessa Oldaker
Orange
Summary
Hardworking professional offers demonstrated success in leading teams and managing projects to successful completion. Skilled in problem-solving and conflict resolution, with a strong focus on customer service and satisfaction. Proven track record of developing and implementing successful strategies to optimize performance, increase efficiency, and improve quality. Experienced in budgeting, forecasting, and financial management.
Overview
5
5
years of professional experience
Work History
Front Office Manager
Bluebell Family Dental
06.2022 - Current
- Answer phones and direct calls if needed
- Monitor the office email
- Gather insurance information and provide estimates
- Insure all insurance claims are sent by the end of the day
- Check patients in and out
- Collect payments, send overdue statements and set up payment plans
- Restock, organize and order supplies
- Schedule appointments
- Address patient and employee concerns
- Organize catering for staff meetings and employee birthday's
Front Desk Receptionist
Orange Family Physicians
11.2021 - 06.2022
- Answer phones
- Schedule appointments
- Check patients in and out
- Make digital charts
- Collect payments
- Collect and confirm insurance information
- Scan and file documents
- Insure the lobby is clean and in order
Office Assistant
Charlottesville Oral Surgery
03.2021 - 11.2021
- Answer phones
- Schedule appointments
- Check patients in and out
- Make digital charts
- Collect and confirm insurance information
- Provide estimates for treatment
- Scan and file documents
Health Unit Coordinator
UVA hospital
09.2020 - 03.2021
- Answer unit phone and patient call bells
- Communicate with patients, families, medical staff, and caregivers to guarantee smooth operations
- Print documents manage patient charts
- Maintain and update patient medical records
- Order medical equipment and supplies
Education
Diploma -
Orange County High School
Orange, VASkills
- Schedule management
- Medical billing
- Insurance verification
- Customer service
- Phone etiquette
- Open Dental
- Records management
Timeline
Front Office Manager
Bluebell Family Dental
06.2022 - Current
Front Desk Receptionist
Orange Family Physicians
11.2021 - 06.2022
Office Assistant
Charlottesville Oral Surgery
03.2021 - 11.2021
Health Unit Coordinator
UVA hospital
09.2020 - 03.2021
Diploma -
Orange County High School
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