Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tessa Warmuth

Christiansburg

Summary

Dynamic Store Manager with a proven track record at Aldi, excelling in operations management and inventory control. Skilled in training and mentoring staff, fostering a collaborative environment that maximized profitability. Recognized for strategic problem-solving and enhancing customer satisfaction, leading to increased repeat business and improved store performance.

Overview

8
8
years of professional experience

Work History

Store Manager

Aldi
06.2022 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Assistant Store Manager

Aldi
06.2018 - 06.2022
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Reported issues to higher management with great detail.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Customer Service Representative

Lowes Hardware
05.2017 - 06.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Education

Surry Early College
Dobson, NC

Skills

  • Problem-solving
  • Multitasking and organization
  • Training and mentoring
  • Inventory management
  • Recruitment and hiring
  • Operations management
  • Documentation and reporting
  • Strategic thinker
  • Operational efficiency
  • Maximizing profitability
  • Project management
  • Budget development

Timeline

Store Manager

Aldi
06.2022 - Current

Assistant Store Manager

Aldi
06.2018 - 06.2022

Customer Service Representative

Lowes Hardware
05.2017 - 06.2018

Surry Early College

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Tessa Warmuth