Tewobista Gashaw
Summary
Detail-oriented Front Desk Professional with extensive experience in customer service and administrative support. Expertise in managing check-ins, inquiries, and daily operations while maintaining accurate records. Recognized for creating a welcoming atmosphere that enhances resident satisfaction and guest experience. Bilingual in English and Amharic, facilitating effective communication in diverse communities.
Work History
Front Desk Receptionist
5 Months_ Delivered exceptional guest service in a luxury hotel environment, welcoming international travelers and VIP guests
_ Managed high-volume check-ins, check-outs, reservations, and billing with accuracy and efficiency, enhancing guest satisfaction
_ Resolved guest concerns with professionalism, ensuring satisfaction and fostering loyalty
_ Maintained polished front-desk operations, reflecting five-star hospitality standards and contributing to overall guest experience
_ coordinated with housekeeping , security, and management to ensure seamless guest experiences
_ Recognized for reliability , attention to detail, and ability to thrive in fast- paced, high-pressure settings.