Thaddeus Saunders
Williamsburg
Summary
Dedicated Night Audit Supervisor with 12 years of experience in hospitality, focusing on customer satisfaction, financial accuracy, and team leadership. Proven track record of improving operational efficiency, reducing financial discrepancies, and enhancing guest experiences. Skilled in financial analysis, cash handling, and data analysis.
Overview
13
13
years of professional experience
Work History
Night Auditor
Hilton Grand Vacations
10.2024 - Current
- Financial Reconciliation: Auditing, posting, and balancing daily cashier work for outlets, ensuring the credit card system matches daily transaction records
- Guest Reception: Ensuring a smooth check-in/check-out process and providing excellent customer service
- Training & Knowledge: Attending training sessions when required and demonstrating strong knowledge of hotel room categories, rates, promotions, and general product information
- Brand Standards: Adhering to company brand standards and maintaining a professional, organized, and calm demeanor at all times
- Customer Service: Displaying a positive attitude, excellent communication skills, and a commitment to high-quality service
- Independent & Teamwork Skills: Demonstrating the ability to work independently while also contributing effectively to a team
Night Audit Supervisor / Manager on Duty
Courtyard by Marriott Dadeland
08.2023 - 10.2024
- Audited daily guest ledgers, financial accuracy and promptly resolving discrepancies
- Addressed guest complaints and issues, maintaining high satisfaction levels and operational standards
- Updated financial reports across departments, financial transparency and accountability
- Trained and led front desk team, focusing on excellent customer service and adherence to operational standards
- Revamped financial audit protocols, resulting in enhanced nightly accuracy and data reliability
- Introduced a mobile check-in system, reducing guest wait times and boosting service efficiency
- Reduced financial discrepancies by 25% through meticulous ledger reviews and adjustments
- Fostered a supportive team environment, increasing staff competency and morale
- Pioneered a guest feedback analysis system to proactively address service gaps and improve guest experience
- Streamlined report generation processes, enhancing overall operational efficiency
Night Auditor
Courtyard by Marriott Miami Airport
05.2022 - 07.2023
- Managed guest check-ins and check-outs, smooth arrivals and departures
- Processed payments accurately, handling cash, credit, and debit transactions with precision
- Resolved disputes related to check-outs and overdue charges promptly
- Addressed guest calls and requests efficiently, maintaining high levels of guest satisfaction
- Collaborated with housekeeping to rooms were prepared in a timely manner
- Introduced digital tools to expedite guest service management and efficiency
- Provided training to new staff, team performance and service quality
- Analyzed guest feedback to refine service protocols and guest experiences
- Streamlined guest registration with a custom digital interface, service speed and accuracy
Front Service Clerk
Publix
01.2012 - 05.2022
- Assisted customers with product orders and stock management, enhancing overall satisfaction
- Weighed, scanned, and packaged groceries efficiently to improve customer service
- Managed cash and operated terminals accurately, ensuring smooth transactions
- Maintained store cleanliness and organization, significantly improving the shopping environment
- Implemented strategic methods to retrieve carts from parking lots, reducing retrieval time by 30%
- Developed an error-tracking system for transactions, reducing errors by 10%
- Optimized product restocking processes, improving store efficiency and customer access
- Enhanced checkout speed by refining bagging techniques, boosting overall customer experience
- Established a customer feedback loop, resulting in a 15% increase in satisfaction scores
- Analyzed sales data to adjust product displays, driving increased impulse purchases
Education
Bachelor's Degree - Criminal Justice
Florida Technical College
Miami, FL12.2021
Diploma - Travel Photography
New York Institute of Photography
New York, NY02.2022
Skills
- Operational analysis
- Leadership
- Team development
- Financial analysis
- Cash register
- Data analysis skills
- Night audit
- Cash handling
- Financial Report Writing
- Photography
- Customer service
- Guest relations
- Guest Services
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Night Auditor
Hilton Grand Vacations
10.2024 - Current
Night Audit Supervisor / Manager on Duty
Courtyard by Marriott Dadeland
08.2023 - 10.2024
Night Auditor
Courtyard by Marriott Miami Airport
05.2022 - 07.2023
Front Service Clerk
Publix
01.2012 - 05.2022
Diploma - Travel Photography
New York Institute of Photography
Bachelor's Degree - Criminal Justice
Florida Technical College
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