Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Thanh Phan

Falls Church

Summary

Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority. Motivated Shift Supervisor experienced in CVS Pharmacy environments and knowledgeable about security, safety and service standards. Effective at helping management maintain order and increase revenue. Driven to apply 5 years of experience to improve operations. Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

CVS Pharmacy
05.2019 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.

Education

No Degree -

Northern Virginia Community College
Annandale, VA

Skills

  • Employee Training
  • Workplace Safety
  • Staff Management
  • Customer-Oriented
  • Inventory control and record keeping
  • Staff Development
  • Inventory Control
  • Inventory Management

Languages

Vietnamese
Native or Bilingual

Timeline

Shift Supervisor

CVS Pharmacy
05.2019 - Current

No Degree -

Northern Virginia Community College
Thanh Phan