Summary
Overview
Work History
Education
Skills
Timeline
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Dominique Woodhouse

Newport News

Summary

Dedicated and client-focused Case Manager with extensive experience in veteran services, human services, and crisis intervention. Skilled in navigating complex VA benefits systems, managing high-volume caseloads, and advocating for vulnerable populations. Combines military discipline with a compassionate, solutions-oriented approach to promote client stability, independence, and overall well-being.

Overview

5
5
years of professional experience

Work History

Case Manager

Seven Principles
01.2024 - 01.2025
  • Provide comprehensive case management services for veterans with diverse claim and support needs.
  • Assist clients in accessing VA and community-based resources, including housing, education, healthcare, and financial assistance.
  • Conduct client assessments, develop individualized service plans, and maintain detailed, compliant documentation.
  • Manage a high-volume caseload while ensuring timely follow-ups and service coordination.
  • Refer clients to behavioral health and crisis intervention services, supporting suicide prevention and mental health initiatives.
  • Advocate for client rights and facilitate access to long-term support systems to improve stability and self-sufficiency.

Veteran Service Representative

Virginia Department of Veterans Services
01.2022 - 01.2024
  • Managed veteran and dependent pension and disability claims through the U.S. Department of Veterans Affairs.
  • Guided clients through complex benefits applications, reviewing military and medical documentation for accuracy and compliance.
  • Ensured adherence to VA regulations and procedural guidelines.
  • Coordinated referrals for behavioral health and crisis intervention services for at-risk veterans.
  • Provided education on available federal and state benefits to enhance client awareness and access.

Apache Helicopter Mechanic (AH-64)

U.S. Army
01.2020 - 01.2022
  • Performed maintenance, inspections, and repairs on AH-64 Apache helicopters to ensure operational readiness and mission success.
  • Conducted safety checks, audits, and parts recovery in compliance with military aviation standards.
  • Maintained detailed maintenance documentation and adhered to strict safety protocols.
  • Demonstrated strong teamwork, accountability, and time management in high-pressure environments.

Education

Associate of Arts - Real Estate

American Military University
01.2023

Associate of Arts - Interdisciplinary Studies

American Military University
01.2022

Skills

  • Case Management
  • VA Benefits & Claims Processing
  • Crisis management assistance
  • Behavioral health coordination
  • Client Advocacy
  • Documentation & Compliance
  • Efficient high-volume case handling
  • Military Cultural Competency

Timeline

Case Manager

Seven Principles
01.2024 - 01.2025

Veteran Service Representative

Virginia Department of Veterans Services
01.2022 - 01.2024

Apache Helicopter Mechanic (AH-64)

U.S. Army
01.2020 - 01.2022

Associate of Arts - Interdisciplinary Studies

American Military University

Associate of Arts - Real Estate

American Military University
Dominique Woodhouse