Theresa M. Shepard
Fredericksburg
Summary
Results-driven business operations supervisor recognized for exceptional productivity and efficiency in task completion. Specializes in workflow optimization, team leadership, and strategic planning. Excels in communication, problem-solving, and adaptability, ensuring seamless operations and successful project outcomes. Committed to fostering teamwork and driving organizational goals with precision.
Overview
25
25
years of professional experience
Work History
Business Operations Supervisor
Fairfax County Public Schools
Fairfax
07.2013 - Current
- Supervise three business operations assistants to enhance workflow efficiency.
- Monitor daily operations for compliance with company standards.
- Evaluate employee performance, delivering constructive feedback and support.
- Create and tracked project identification numbers for precise reporting.
- Process monthly vendor billing to ensure financial accuracy.
- Develop and maintained several Microsoft Excel spreadsheets for maintenance accounting.
- Review and complete DC-407 estimates and work requests through SiteNet.
- Review and code work orders related to vandalism and risk management claims.
Business Operations Assistant I/II/III
Fairfax County Public Schools
Fairfax
02.2001 - 06.2013
- Ensured timely distribution of weekly preventive maintenance work orders to support operational efficiency.
- Received and assisted in processing an average of 500 work order requests per day.
- Processed emergency work order requests via telephone, computer, and fax from various Fairfax County Schools and Offices, ensuring timely response to urgent needs.
- Prioritized incoming work order requests to determine urgency. Directs them to appropriate departments or to emergency dispatch.
- Monitored Dispatch desk and transmitted emergency work order requests to necessary tradesmen by phone and paging system.
- Reviewed completed work orders and purchasing documents for completeness and accuracy, correcting or reporting errors to maintain data integrity.
- Entered data from completed work orders, purchasing documents, assets, and filters into various databases.
- Created tables, run queries, and create reports in Microsoft Access and Teamworks.
- Provided information to employees, school personnel, and general public on policies and procedures, facilitating clear understanding and compliance.
- Assisted in overseeing office procedures and productivity in the event of the supervisor’s absence.
- Produced address and file labels with Microsoft Word to streamline document management.
- Ensured files were systematically organized to promote efficient information management.
- Verified payments from vendors against work orders.
- Assigned project numbers to Capital Outlay, Directed, Major Maintenance, and Bond work orders to ensure accurate documentation.
- Create memoranda for management signature to Principals regarding vandalism costs.
Education
Support Services Institute Cohort -
Support Services Institute
Fairfax05-2013
Zenger Miller “Frontline Leadership” Training -
Zenger Miller
Fairfax01-2003
Microsoft Office 2000 - Word, Access, Excel, Outlook, and PowerPoint
Northern Virginia Community College
WoodbridgeAdult Education Program - Advanced Excel, Excel Charting and Organizing Data, Advanced Access
Adult Education Program
FairfaxHigh School Diploma - Prince William County Vocational Program, Office Specialist
Woodbridge Senior High School
Skills
- Work order management
- Data analysis
- Microsoft Excel
- Process optimization
- Budget management
- Operations oversight
Timeline
Business Operations Supervisor
Fairfax County Public Schools
07.2013 - Current
Business Operations Assistant I/II/III
Fairfax County Public Schools
02.2001 - 06.2013
Support Services Institute Cohort -
Support Services Institute
Zenger Miller “Frontline Leadership” Training -
Zenger Miller
Microsoft Office 2000 - Word, Access, Excel, Outlook, and PowerPoint
Northern Virginia Community College
Adult Education Program - Advanced Excel, Excel Charting and Organizing Data, Advanced Access
Adult Education Program
High School Diploma - Prince William County Vocational Program, Office Specialist
Woodbridge Senior High School